Visualsoft incident

ANS Outage

Resolved after 3 hours 15 minutes, affecting Admin and Storefronts, on July 25, 2022.

monitoring Jul 25, 2022, 12:43 PM UTC

We are continuing to monitor for any further issues.

Started
Jul 25, 2022, 12:39 PM UTC
Resolved
Jul 25, 2022, 03:54 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 25, 2022, 12:39 PM UTC

Affected components

AdminStorefronts

Update timeline

  1. identified Jul 25, 2022, 12:39 PM UTC

    We are aware of an issue which is affecting websites on the VS platform from loading as expected. We are talking with our hosting providers and will provide an update as soon as we have more to share.

  2. monitoring Jul 25, 2022, 12:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 25, 2022, 12:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 25, 2022, 03:54 PM UTC

    This incident has been resolved.

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