Resolved after 6 hours 8 minutes, affecting Payments, on September 1, 2022.
PayPal has now fixed the issue and we have checked over affected storefronts to confirm that the functionality is now operational as expected.
Affected components
Update timeline
- investigating Sep 01, 2022, 11:15 AM UTC
We are aware of intermittent reports of customers receiving errors when attempting to complete orders across some of our websites which utilise PayPal. We are looking into this and will provide an update as soon as we have one. We also recommend keeping an eye on the PayPal status page - https://www.paypal-status.com/product/production - for updates from PayPal themselves.
- investigating Sep 01, 2022, 02:59 PM UTC
PayPal's engineering team is looking into this issue as a high priority - as soon as we've been provided with an update we will post it here and respond to any tickets within the Visualsoft support system.
- investigating Sep 01, 2022, 03:42 PM UTC
PayPal has updated their status page with this issue, please visit this URL for the progress of the incident - https://www.paypal-status.com/incident/production
- monitoring Sep 01, 2022, 05:08 PM UTC
PayPal has reported they have mitigated the issue and we are now checking our side to ensure the order process looks back to normal.
- resolved Sep 01, 2022, 05:24 PM UTC
PayPal has now fixed the issue and we have checked over affected storefronts to confirm that the functionality is now operational as expected.
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