Visualsoft incident

Intermittent Access Issues

Resolved after 1 hour 24 minutes, affecting Admin and Storefronts and 1 more, on November 16, 2022.

monitoring Nov 16, 2022, 07:45 PM UTC

Thank you for your patience, we believe this issue is resolved but we are monitoring for any reoccurrence.

Started
Nov 16, 2022, 07:10 PM UTC
Resolved
Nov 16, 2022, 08:34 PM UTC
Duration
1h 24m
Detected by Pingoru
Nov 16, 2022, 07:10 PM UTC

Affected components

AdminStorefrontsNetwork

Update timeline

  1. investigating Nov 16, 2022, 07:10 PM UTC

    We have received reports of intermittent access issues - we are investigating into the problem.

  2. monitoring Nov 16, 2022, 07:15 PM UTC

    The issue appears due to a problem with an upstream provider - we will continue to monitor whilst we await further information from our hosting team.

  3. monitoring Nov 16, 2022, 07:17 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Nov 16, 2022, 07:45 PM UTC

    Thank you for your patience, we believe this issue is resolved but we are monitoring for any reoccurrence.

  5. resolved Nov 16, 2022, 08:34 PM UTC

    Thank you for your patience, this issue has been resolved.

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