Resolved after 1 day, affecting Phone Line, on April 4, 2023.
We have encountered no issues with Virgin Media today who also are reporting no issues.
Affected components
Update timeline
- monitoring Apr 04, 2023, 03:52 PM UTC
We are aware of a major outage impacting Virgin Media customers. This is causing us connectivity problems at our office building meaning we may not be able to provide support via the phones as usual and may also cause slowdown with support investigations whilst we try to gain access to our internal systems. This may also cause it to look like a website is offline if you're utilising a Virgin Media connection, this is not the case and you can clarify this by testing via a non Virgin Media connection. Once Virgin Media have corrected the issues at their side, normal service can resume. If you're impacted by this outage you can check the Service Status here - https://www.virginmedia.com/help/service-status - at the moment, that URL is impacted by the outage, but it's the best place to check for updates. Many thanks, Visualsoft Support
- resolved Apr 05, 2023, 04:06 PM UTC
We have encountered no issues with Virgin Media today who also are reporting no issues.
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