Resolved after 8 hours 56 minutes, affecting Checkout, on May 26, 2023.
PayPal have discovered the cause of this outage and are now looking to mitigate this as promptly as they can.
Affected components
Update timeline
- investigating May 26, 2023, 11:05 AM UTC
We are aware of an issue which may impact people who try to use PayPal as a payment option when they checkout. At the moment, nothing is being shown on the status page by PayPal but we recommend keeping an eye on here for further information: https://www.paypal-status.com/product/production We have also reached out to our PayPal Partner to see if any information can be provided. Many thanks, Visualsoft Support
- investigating May 26, 2023, 02:27 PM UTC
We are continuing to communicate with PayPal regarding this issue. PayPal have escalated the issue with their engineers to investigate the root cause.
- investigating May 26, 2023, 05:38 PM UTC
PayPal are still continuing to investigate this on their side as a P1 issue - the status page is now showing the issue: https://www.paypal-status.com/api/production
- identified May 26, 2023, 06:28 PM UTC
PayPal have discovered the cause of this outage and are now looking to mitigate this as promptly as they can.
- resolved May 26, 2023, 08:02 PM UTC
PayPal has now confirmed to us that they have resolved this issue.
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