Visualsoft incident

Offline Orders Loading Issue

Resolved after 1 hour 23 minutes, affecting Admin, on June 13, 2023.

resolved Jun 13, 2023, 12:42 PM UTC

This issue has now been resolved. If you continue to see the page loading you may need to clear your local browser cache. Thanks for your patience whilst work has been ongoing.

Started
Jun 13, 2023, 11:18 AM UTC
Resolved
Jun 13, 2023, 12:42 PM UTC
Duration
1h 23m
Detected by Pingoru
Jun 13, 2023, 11:18 AM UTC

Affected components

Admin

Update timeline

  1. identified Jun 13, 2023, 11:18 AM UTC

    We are aware of an issue causing offline orders to load continuously in some instances. We are reviewing this as a priority and will provide a further update with progress.

  2. monitoring Jun 13, 2023, 12:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 13, 2023, 12:42 PM UTC

    This issue has now been resolved. If you continue to see the page loading you may need to clear your local browser cache. Thanks for your patience whilst work has been ongoing.

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