Resolved after 33 minutes, affecting Phone Line, on July 6, 2023.
A fix has been implemented and we are monitoring the results.
Affected components
Phone Line
Update timeline
- identified Jul 06, 2023, 07:03 AM UTC
There is an issue at the moment with our Technical Support phone line, rendering agents unable to log in so we are unable to answer incoming calls. Please continue to use our Jira Support system in the meantime to raise support requests and as soon as our 3rd Party has resolved the issue, we will update this status. Many thanks, Visualsoft Support
- monitoring Jul 06, 2023, 07:27 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2023, 07:37 AM UTC
This incident has been resolved.
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