Resolved after 22 days 2 hours, affecting Data API, on August 14, 2023.
We have been made aware that there is currently an issue which could be impacting clients who use TRIMS as an EPOS. They are currently working on the issue as it stems from an incident they've traced back to Sunday morning. We recommend that if this is impacting you, to speak with TRIMS/Swan themselves as they will be able to provide up to date information on how the incident is progressing. No Visualsoft systems are experiencing an issue, it is just that we cannot currently connect to their data points due to the issue they're experiencing. Many thanks, Visualsoft Support
Affected components
Update timeline
- identified Aug 14, 2023, 11:10 AM UTC
We have been made aware that there is currently an issue which could be impacting clients who use TRIMS as an EPOS. They are currently working on the issue as it stems from an incident they've traced back to Sunday morning. We recommend that if this is impacting you, to speak with TRIMS/Swan themselves as they will be able to provide up to date information on how the incident is progressing. No Visualsoft systems are experiencing an issue, it is just that we cannot currently connect to their data points due to the issue they're experiencing. Many thanks, Visualsoft Support
- resolved Sep 05, 2023, 01:46 PM UTC
This incident has been resolved.
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