Resolved after 20 hours 26 minutes, affecting Multi-Channel, on October 3, 2023.
We are continuing to monitor for any further issues.
Affected components
Multi-Channel
Update timeline
- investigating Oct 03, 2023, 01:48 PM UTC
We are aware of an issue with Amazon orders not downloading into the VS Admin. Our engineers are currently investigating. In the interim we would recommend monitoring Amazon Seller Central to ensure no order deadlines are missed.
- identified Oct 03, 2023, 02:57 PM UTC
A solution has been identified, and is currently in progress.
- monitoring Oct 03, 2023, 03:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 03, 2023, 03:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 04, 2023, 10:14 AM UTC
This incident has been resolved.
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