Allocator API is down
Affected: Affecting your Live Traffic (Allocator API)
Timeline · 2 updates
- investigating May 12, 2026, 10:38 PM UTC
Allocator API went down.
- resolved May 12, 2026, 11:19 PM UTC
Allocator API recovered.
Visually.io Outage History
Visually.io is up right nowVisually.io had 10 outages in the last 2 years totaling 26h 43m of downtime — averaging 0.4 incidents per month.
There were 10 Visually.io outages since August 29, 2024 totaling 26h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
Recommendations API is down
Affected: Affecting your Live Traffic (Recommendations API)
Timeline · 2 updates
- investigating May 03, 2026, 07:15 PM UTC
Recommendations API went down.
- resolved May 03, 2026, 07:18 PM UTC
Recommendations API recovered.
Editor "Quick Preview" isn'...
Affected: Editor (Visually.io Website)
Timeline · 2 updates
- investigating Apr 27, 2026, 11:52 AM UTC
The Editor's quick preview (where you see the preview of the website) is down due to Outage of our 3rd party proxy service at Bright Data. We are working to mitigate this issue ASAP
- resolved Apr 27, 2026, 12:52 PM UTC
Bright data has resolved the issue - back to normal
Snowflake Incident Causing ...
Affected: Editor (Visually.io Website)
Timeline · 1 update
- resolved Apr 16, 2026, 03:08 PM UTC
We are currently experiencing service degradation while ingesting new data events into our Snowflake data warehouse. (no data loss) Snowflake has reported an incident affecting our cluster. As a result, our platform may experience delays in report data updates. We are monitoring the situation closely and will share updates as they become available. https://status.snowflake.com/incidents/0lj68wp0lphb
Partial Outage – Editor and...
Affected: Editor (Visually.io Website)
Timeline · 2 updates
- investigating Mar 09, 2026, 12:19 PM UTC
We are currently experiencing intermittent issues affecting our Editor and Dashboard due to a Google Cloud outage. Our team has escalated the issue to Google Cloud and is awaiting further updates. We will share more information as it becomes available.
- resolved Mar 09, 2026, 01:07 PM UTC
Google Cloud has resolved the issue, and all services are now working as expected.
Checkout Editor is Limited
Affected: Affecting your Live Traffic (Allocator API)Editor (Visually.io Website)
Timeline · 2 updates
- investigating Jan 08, 2026, 10:19 PM UTC
We’re currently investigating an issue caused by a recent Shopify change that appears to have broken backward compatibility in certain Checkout UI Extension components. As a result, some elements that were expected to be hidden are now being rendered (including raw JSON content). As a precaution, we’ve temporarily removed all checkout extension components across all stores. No manual action is required on your end, and there’s no need to pause experiences individually. We’re actively working on a fix and will share an update shortly.
- resolved Jan 08, 2026, 11:02 PM UTC
The issue caused by a recent Shopify change affecting Checkout UI Extension components has been resolved. The affected elements are now rendering correctly, and unintended content (including raw JSON) is no longer displayed. All checkout extension components have been safely restored across stores. No action is required on your end. We’ll continue to monitor the situation closely and will share updates if anything changes. Thank you for your patience.
Service Notice: AWS Outage ...
Affected: Editor (Visually.io Website)
Timeline · 2 updates
- investigating Oct 20, 2025, 08:45 AM UTC
We are currently experiencing issues due to an officially reported AWS outage, which is impacting some third-party services we rely on. As a result, our new AI Component Generator is temporarily unavailable — new chats cannot be initiated at this time. AWS is actively investigating the issue, and we will continue to monitor the situation closely. Updates will be posted here as soon as more information becomes available.
- resolved Oct 21, 2025, 04:07 AM UTC
Issue with the AI provider resolved, AWS officially confirmed that the issue was resolved
Dashboard Unavailable
Affected: Editor (Visually.io Website)
Timeline · 1 update
- resolved Jul 30, 2025, 07:32 AM UTC
Our dashboard is currently partial unavailable and may display incorrect error messages. We are actively working to resolve the issue and will provide updates as soon as possible. Thank you for your patience.
Allocator API and Recommend...
Affected: Affecting your Live Traffic (Allocator API)Affecting your Live Traffic (Recommendations API)
Timeline · 2 updates
- investigating Apr 08, 2025, 12:09 AM UTC
Recommendations API went down.
- resolved Apr 08, 2025, 01:55 AM UTC
Allocator API recovered.
Partial outage
Affected: Affecting your Live Traffic (Allocator API)Affecting your Live Traffic (Recommendations API)
Timeline · 2 updates
- investigating Apr 07, 2025, 11:35 PM UTC
We're currently experiencing a partial outage due to issues with Google Cloud Platform (GCP), which is affecting the delivery of user experiences. Our team is actively working on mitigation and monitoring the situation closely.
- resolved Apr 08, 2025, 01:58 AM UTC
The issue with Google Cloud Platform (GCP) has been resolved. All services are now fully operational, and user experiences are being served as expected. We’re continuing to monitor for stability. Thank you for your patience.