Visually.io experienced a major incident on May 12, 2026 affecting Affecting your Live Traffic (Allocator API), lasting 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 10:38 PM UTC
Allocator API went down.
- resolved May 12, 2026, 11:19 PM UTC
Allocator API recovered. We experienced a temporary service disruption caused by a Google Cloud Platform (GCP) infrastructure issue affecting instance availability in the region. While our failover infrastructure activated as designed, the underlying provider-level capacity issue also impacted secondary recovery resources. Services have been fully restored, and we have implemented additional resilience measures, including expanding to a third infrastructure pool to further strengthen redundancy and recovery capabilities. We apologize for the inconvenience and appreciate your patience.
- resolved May 12, 2026, 11:19 PM UTC
Allocator API recovered.