Visma Nmbrs incident

Sandbox not accessible for specific set of clients

Resolved after 7 days 3 hours, affecting Sandbox and Sandbox, on October 16, 2025.

monitoring Oct 22, 2025, 08:49 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 16, 2025, 08:58 AM UTC
Resolved
Oct 23, 2025, 12:09 PM UTC
Duration
7d 3h
Detected by Pingoru
Oct 16, 2025, 08:58 AM UTC

Affected components

SandboxSandbox

Update timeline

  1. investigating Oct 16, 2025, 08:58 AM UTC

    We are currently investigating this issue.

  2. identified Oct 16, 2025, 02:47 PM UTC

    The issue has been identified and a fix will be implemented with the Sandbox reset tonight.

  3. investigating Oct 17, 2025, 06:22 AM UTC

    Unfortunately, the previous fix did not resolve the issue. We have restarted our investigation and are working to identify the root cause.

  4. identified Oct 17, 2025, 03:36 PM UTC

    The issue has been identified and a fix will be implemented during this weekend.

  5. investigating Oct 20, 2025, 07:44 AM UTC

    Unfortunately, the previous solutions did not fully resolve the issue. We have resumed our investigation to identify the underlying cause and are working on a permanent fix.

  6. identified Oct 22, 2025, 09:51 AM UTC

    We've identified the issue and a fix will be implemented. We'll keep you updated on the progress.

  7. monitoring Oct 22, 2025, 08:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  8. resolved Oct 23, 2025, 12:09 PM UTC

    This incident has been resolved.

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