Interactive payslip cannot be loaded, blocking the payroll run

Update timeline

1. investigating Mar 20, 2026, 06:34 AM UTC

   We are currently investigating this issue.

2. identified Mar 20, 2026, 07:15 AM UTC

   To resolve the issue, we have restarted a number of services. We are currently monitoring the impact of this action and will continue to do so to ensure system stability.

3. monitoring Mar 20, 2026, 07:39 AM UTC

   A fix has been implemented and we are monitoring the results.

4. monitoring Mar 20, 2026, 08:12 AM UTC

   Downloading the payslips and processing the run is now possible again. At the moment, downloading documents to PDF still results in an error. The cause of this issue is currently under investigation.

5. monitoring Mar 20, 2026, 09:01 AM UTC

   A fix has been implemented, restoring the ability to download documents as PDF. We are currently monitoring the results.

6. monitoring Mar 20, 2026, 09:42 AM UTC

   The live environment functions have been fully restored. We keep on monitoring the results. In some sandbox environments, the same error messages may still appear, but these will be resolved overnight through a restore.

7. resolved Mar 20, 2026, 10:13 AM UTC

   This incident has been resolved.