VisBook had 10 outages in the last 2 years totaling 109h 43m of downtime — averaging 0.4 incidents per month.
There were 10 VisBook outages since August 12, 2025 totaling 109h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are aware of a potential issue and are currently investigating. We will provide updates as we learn more.
The services has been stable for an extended period. Therefore, we are marking the issue as resolved. However, we will continue to investigate the root cause and deploy mitigations if necessary.
We experienced database-related issues. The cause has been identified, and mitigation measures have been implemented. Affected users can restart the application to clear the issue. We are continuing to monitor the situation closely.
Resolved
We are currently experiencing general instability across our systems, including login errors affecting some users. The root cause has not yet been identified. Our technical team is actively investigating and working to restore full service as quickly as possible. We apologise for the inconvenience and will provide an update as soon as more information is available.
Further investigation has shown that the instability affected only a subset of users. We have applied some changes that appear to have improved the situation. However, we have not yet been able to confirm the underlying root cause. We are actively monitoring the systems and will provide a further update if anything changes or once we can confirm the issue is fully resolved. Thank you for your patience.
The incident has been resolved, and we are conducting a post-mortem to prevent future occurrences.
We are aware that some users are experiencing slow performance in the departure list after a recent app update. We have located the issue and a fix is on its way. Normal performance should be restored shortly. We apologize for the inconvenience.
A new version has been released that fixes the slow departure list. Please update VisBook to get the fix. We apologize for the inconvenience.
The incident has been resolved, and we are conducting a post-mortem to prevent future occurrences. We recommend that all customers upgrade to version 7.8.848 as soon as possible. This release includes important improvements that address performance issues in the departure list experienced in earlier versions. To ensure optimal stability and performance, please update at your earliest convenience.
The incident has been resolved, and we are conducting a post-mortem to prevent future occurrences.We recommend that all customers upgrade to version 7.8.848 as soon as possible. This release includes important improvements that address performance issues in the departure list experienced in earlier versions.To ensure optimal stability and performance, please update at your earliest convenience.
VisBook Desktop Client v7.8.824 - Login Crash Issue We are aware of reports that version 7.8.824 is crashing after login for some users. Our team is working on a fix. A new release will be available soon, and we will update you once it’s ready for download. We apologize for the inconvenience.
Update: Fix Identified for VisBook Desktop Client v7.8.824 We have identified the cause of the crash occurring after login in version 7.8.824. A new version is currently being prepared for release. Estimated Time of Arrival (ETA): 30 minutes. We will provide a final update as soon as the new version is available for download. Thank you for your patience.
Update: Delay in New Release for VisBook Desktop Client v7.8.824 The preparation of the new update is taking longer than initially expected. We are working as quickly as possible to finalize the fix and make it available for download. We will provide a new update as soon as we have a confirmed release time. We apologize for the continued inconvenience.
We identified the issue and performed a rollback to the last known stable build. Note: Due to our internal build pipeline, the reverted build (originally version 7.8.823) is now labeled as 7.8.827. Functionally, it is identical to 7.8.823.
We are investigating issues with the integration between Visbook and BookVisit affecting table reservations and spa bookings. Synchronization between systems may be delayed or incomplete. Our team is actively working on a resolution. Please manually verify affected bookings until further notice.
The integration issues between Visbook and BookVisit affecting table reservations and spa bookings have been resolved as of 13:20 CET. All systems are now operating normally. Thank you for your patience.
We are aware of a potential issue and are currently investigating. We will provide updates as we learn more.
Mitigations are in place, and services should be recovering. We are still investigating the root cause.
The services has been stable for an extended period. Therefore, we are marking the issue as resolved. However, we will continue to investigate the root cause and deploy mitigations if necessary.
Some customers may experience slowness due to network issues at an internet service provider affecting parts of the Nordic region. We are monitoring the situation and will provide updates as more information becomes available.
The issue has been resolved. Slowness affecting some customers was related to network issues at an internet service provider in Sweden. Service performance has been stable and operating normally since Friday.