VisBook incident

Investigating ongoing issue with login and use of VisBook

Minor Resolved View vendor source →

VisBook experienced a minor incident on December 15, 2025 affecting Visbook Engine and reservations.visbook.com / Guest Bookings and 1 more component, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 07:31 PM UTC
Resolved
Dec 15, 2025, 08:27 PM UTC
Duration
55m
Detected by Pingoru
Dec 15, 2025, 07:31 PM UTC

Affected components

Visbook Enginereservations.visbook.com / Guest Bookingsapi2.visbook.com / Channel Manager Integrationsapi3.visbook.comvisdoc.visbook.com

Update timeline

  1. investigating Dec 15, 2025, 07:31 PM UTC

    We are aware of a potential issue and are currently investigating. We will provide updates as we learn more.

  2. monitoring Dec 15, 2025, 07:51 PM UTC

    Mitigations are in place, and services should be recovering. We are still investigating the root cause.

  3. resolved Dec 15, 2025, 08:27 PM UTC

    The services has been stable for an extended period. Therefore, we are marking the issue as resolved. However, we will continue to investigate the root cause and deploy mitigations if necessary.