Login Crash Issue

Update timeline

1. identified Feb 17, 2026, 03:07 PM UTC

   VisBook Desktop Client v7.8.824 - Login Crash Issue We are aware of reports that version 7.8.824 is crashing after login for some users. Our team is working on a fix. A new release will be available soon, and we will update you once it’s ready for download. We apologize for the inconvenience.

2. identified Feb 17, 2026, 04:08 PM UTC

   Update: Fix Identified for VisBook Desktop Client v7.8.824 We have identified the cause of the crash occurring after login in version 7.8.824. A new version is currently being prepared for release. Estimated Time of Arrival (ETA): 30 minutes. We will provide a final update as soon as the new version is available for download. Thank you for your patience.

3. investigating Feb 17, 2026, 06:14 PM UTC

   Update: Delay in New Release for VisBook Desktop Client v7.8.824 The preparation of the new update is taking longer than initially expected. We are working as quickly as possible to finalize the fix and make it available for download. We will provide a new update as soon as we have a confirmed release time. We apologize for the continued inconvenience.

4. resolved Feb 17, 2026, 06:36 PM UTC

   We identified the issue and performed a rollback to the last known stable build. Note: Due to our internal build pipeline, the reverted build (originally version 7.8.823) is now labeled as 7.8.827. Functionally, it is identical to 7.8.823.