VirtualPostMail incident

Unable to Process Scanning Requests and New Mail

Resolved after 3 hours 2 minutes, on November 13, 2015.

monitoring Nov 14, 2015, 12:45 AM UTC

We've identified the issue and have implemented a resolution for this. Your scanning requests and new mail should be available shortly.

Started: Nov 13, 2015, 11:22 PM UTC
Resolved: Nov 14, 2015, 02:25 AM UTC
Duration: 3h 2m
Detected by Pingoru: Nov 13, 2015, 11:22 PM UTC

Update timeline

investigating Nov 13, 2015, 11:22 PM UTC

We're experiencing performance degradation with uploading processed scanned mail images and pdf files due to an issue we're experiencing with Amazon S3, which is where we store your mail data. We are currently working with Amazon AWS to identify the issue and will keep you posted as we obtain more updates from Amazon. In the meantime, you will see delays in the upload of your scanned mail and new mail today as we work through the performance slowdown.
monitoring Nov 14, 2015, 12:45 AM UTC

We've identified the issue and have implemented a resolution for this. Your scanning requests and new mail should be available shortly.
resolved Nov 14, 2015, 02:25 AM UTC

This incident has been resolved.

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