VirtualPostMail Outage History

VirtualPostMail is up right now

VirtualPostMail had 3 outages in the last 2 years totaling 29h 12m of downtime, averaging 0.1 incidents per month.

There were 3 VirtualPostMail outages since January 3, 2025 totaling 29h 12m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.virtualpostmail.com

Notice October 20, 2025

Degraded Customer Support Due to Provider Outage

Detected by Pingoru
Oct 20, 2025, 04:34 PM UTC
Resolved
Oct 20, 2025, 06:34 PM UTC
Duration
1h 59m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:34 PM UTC

    We've identified that an AWS outage is affecting our customer support service provider. We are currently unable to respond to customer service related requests. There may be a delay in responding to customers today. Once service is available, we will work fast to respond to all inquiries as quickly as we can. The outage is not affecting our mail processing and access to our mail management portal, so VPM users are not affected by this outage.

  2. resolved Oct 20, 2025, 06:34 PM UTC

    Our service providers are now back online and AWS-related issues are recovering. There is still slight degradation but we are able to work through any customer related requests at this time.

Read the full incident report →

Critical February 12, 2025

Delaware Processing Center Closed Due to Inclement Weather

Detected by Pingoru
Feb 12, 2025, 06:06 PM UTC
Resolved
Feb 13, 2025, 03:42 PM UTC
Duration
21h 36m
Affected: Claymont, DE
Timeline · 2 updates
  1. monitoring Feb 12, 2025, 06:06 PM UTC

    Due to severe weather and unsafe road conditions, our Delaware location will be closed for today. We expect to be back tomorrow to continue processing.

  2. resolved Feb 13, 2025, 03:42 PM UTC

    Our Claymont, DE location is back to normal operational status today.

Read the full incident report →

Minor January 3, 2025

Delaware Processing Center Closing Early

Detected by Pingoru
Jan 03, 2025, 06:47 PM UTC
Resolved
Jan 04, 2025, 12:23 AM UTC
Duration
5h 36m
Affected: Claymont, DE
Timeline · 2 updates
  1. identified Jan 03, 2025, 06:47 PM UTC

    Due to severe weather conditions coming into Delaware, we have decided to close the processing center early for the employee's safety. We will come back on Monday to continue with any unfinished requests.

  2. resolved Jan 04, 2025, 12:23 AM UTC

    Unfortunately, severe snow storm continued on Monday, Jan 6. So our Delaware Operations are also closed for the day. Delaware processing center will be back to normal on Tuesday, Jan 7, 2025.

Read the full incident report →