VirtualPostMail incident

Mail Images Not Loading

Resolved after 32 minutes, affecting Mail Management UI, on October 23, 2019.

monitoring Oct 23, 2019, 01:21 AM UTC

Errors looks to be reducing and our image service appears to be returning back to normal. We continue to monitor until services have been fully restored.

Started
Oct 23, 2019, 01:07 AM UTC
Resolved
Oct 23, 2019, 01:39 AM UTC
Duration
32m
Detected by Pingoru
Oct 23, 2019, 01:07 AM UTC

Affected components

Mail Management UI

Update timeline

  1. monitoring Oct 23, 2019, 01:07 AM UTC

    We confirm that an abnormally large number of images of mail are not loading up. This appears to be an issue related to a current intermittent outage with Amazon Web Services' DNS system. This is affecting our mail image processing system that serves the images. We're actively monitoring AWS status and will post updates as it becomes available.

  2. monitoring Oct 23, 2019, 01:21 AM UTC

    Errors looks to be reducing and our image service appears to be returning back to normal. We continue to monitor until services have been fully restored.

  3. resolved Oct 23, 2019, 01:39 AM UTC

    Image processing and loading appears to stabilize and is working normally now.

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