Virtuagym had 8 outages in the last 2 years totaling 58h 44m of downtime — averaging 0.3 incidents per month.
There were 8 Virtuagym outages since October 20, 2025 totaling 58h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.
We're currently investigating an issue that is preventing customers from downloading SEPA files. We expect to identify the reason and issue a fix as soon as possible. Apologies for the inconvenience that this is bringing.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing an issue affecting all Android applications, including Fitness, Food, Coach, Touch, and Custom Mobile Apps (CMA). Due to a connectivity problem, users may be unable to log in, sync data, view schedules, or access other app features and services. Our team has identified the cause and released a fix, which is currently being rolled out through updated app versions. For our standard Android apps (Fitness, Food, Coach, and Touch), the update is currently being made available to users. Custom Mobile Apps (CMA) are also affected. The rollout of updated CMA versions is currently in progress and remains our highest priority. We will continue to provide updates on this page as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience while we work to fully resolve this issue.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
The Food and Coach Android apps are operational again. A number of Custom Mobile Apps (CMA) have also been updated and are operational. The rollout for the remaining Android apps and CMA versions is still in progress.
Rollout of the updated Android app versions is progressing as planned. Additional apps are continuing to become available through the Google Play Store. Affected users will need to update their app once the updated version becomes available. We will continue to provide updates as the rollout progresses.
The Android connectivity issue has been resolved, and affected apps are operational again. The issue was caused by an external change affecting Android applications. Service has since been restored, and users should now be able to log in, sync data, access schedules, and use app functionality normally. As an additional preventative measure, we will continue rolling out updated app versions across all Android apps and Custom Mobile Apps (CMAs) to reduce the risk of similar issues occurring in the future. If you are still experiencing issues, please contact our support team at [email protected]. We sincerely apologize for the inconvenience and thank you for your patience throughout this incident.
Our activity-instances database experienced connection exhaustion during peak traffic, causing errors on mobile API endpoints (food, activity, plans) and Fitbit sync. Idle connections accumulated beyond the server's limit, leading to rejected requests and degraded performance. The issue has been resolved by adjusting connection timeout and limit parameters. All services are operating normally.
We identified an issue affecting payment processing, primarily related to Mollie payments which has increased system load following a third party outage. We are currently investigating.
As a result of a payment provider outage, a large number of requests were sent to our payment webhook endpoint, which led to increased database load. We have reduced the number of workers processing these requests to prevent further overload and stabilize the system.
Performance levels have now stabilised but we keep on monitoring in the following hours to act if necessary.
This incident has been resolved.
We are investigating an issue where some iDEAL payments made via invoice payment links fail when clients are not logged in. The cause has been identified and a fix is currently being worked on.
We have deployed a fix for the issue and are actively monitoring the system to ensure stability. At this time, all services are operating as expected.
This incident has been resolved.
We are currently investigating an issue with our database performance.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
After the scheduled deprecation of outdated TLS 1.0 and 1.1 protocols to enhance platform security, some clients reported that their Check-in Clients could no longer connect, displaying the message “Server couldn’t be reached.” Initial investigation confirmed that affected clients were running outdated Check-in Client versions that do not support the new TLS configuration. While the Virtuagym Portal remains functional, the legacy Check-in applications (pre-1.4.8) are unable to establish connections under the updated standards. Engineering is currently verifying whether any configurations deviate from the tested setups. Customers experiencing connection issues are advised to engage with our hardware and integrations specialist through Customer Success. Further updates will be provided as the team completes troubleshooting and determines whether a rollback or fix is required.
Following the scheduled maintenance to disable outdated TLS 1.0 and 1.1 protocols on November 5th at 09:00 UTC, a few reports were received indicating that certain Check-in Clients were unable to connect to the server. Investigation determined that these incidents were not caused by the TLS protocol update. The affected setups were running unsupported or misconfigured Check-in Client versions, which were unable to establish secure connections due to local configuration issues. The TLS deprecation has been verified to operate as intended, and no rollback is required. Next Steps: • Monitoring continues to ensure system stability post-upgrade. • Configuration inconsistencies identified during the investigation are being tracked internally for follow-up.
We are monitoring a widespread AWS outage (https://health.aws.amazon.com/health/status) that may impact parts of our platform. At this time, we have not observed any platform degradation, but we are actively assessing our systems and will update if any impact occurs.
We are continuing to monitor the widespread AWS outage (https://health.aws.amazon.com/health/status). At this time, all components of our platform remain fully operational and we have received no reports of degraded performance or connectivity issues. We will keep monitoring the situation closely and will provide further updates if anything changes.
The downstream provider has resolved their incident.