Virtuagym Outage History

We are currently experiencing an issue affecting all Android applications, including Fitness, Food, Coach, Touch, and Custom Mobile Apps (CMA). Due to a connectivity problem, users may be unable to log in, sync data, view schedules, or access other app features and services. Our team has identified the cause and released a fix, which is currently being rolled out through updated app versions. For our standard Android apps (Fitness, Food, Coach, and Touch), the update is currently being made available to users. Custom Mobile Apps (CMA) are also affected. The rollout of updated CMA versions is currently in progress and remains our highest priority. We will continue to provide updates on this page as more information becomes available. We sincerely apologize for the inconvenience and appreciate your patience while we work to fully resolve this issue.

We are continuing to investigate this issue.

We identified an issue affecting payment processing, primarily related to Mollie payments which has increased system load following a third party outage. We are currently investigating.

We are currently investigating an issue with our database performance.

After the scheduled deprecation of outdated TLS 1.0 and 1.1 protocols to enhance platform security, some clients reported that their Check-in Clients could no longer connect, displaying the message “Server couldn’t be reached.” Initial investigation confirmed that affected clients were running outdated Check-in Client versions that do not support the new TLS configuration. While the Virtuagym Portal remains functional, the legacy Check-in applications (pre-1.4.8) are unable to establish connections under the updated standards. Engineering is currently verifying whether any configurations deviate from the tested setups. Customers experiencing connection issues are advised to engage with our hardware and integrations specialist through Customer Success. Further updates will be provided as the team completes troubleshooting and determines whether a rollback or fix is required.

We’re currently experiencing an issue where events in the appointment schedule are either not loading or loading very slowly. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We’ll share an update as soon as we have more information.

Due to increased database load, we are currently experience some slowness of the app and web platform. The performance is improving for the last 30 minutes and will keep updating the status page as we move through the process.

We are currently investigating an issue that prevents our replication system from operating correctly. This causes some partial degradation of services for our website.

Due to a technical issue, credit handouts for a small number of clubs are currently experiencing delays. Our team is actively working to resolve this, and we expect normal operations to resume shortly. We apologize for any inconvenience and appreciate your understanding.

We are experiencing issues with the appointment schedule, where some events have changed in activity since today. The team is investigating the situation to determine the root cause.

Some customers are experiencing issues with displaying group classes from the appointment schedule in the app. We are currently investigating the problem.