Virtru incident

Hosted Gateway Messages not being delivered currently

Critical Resolved View vendor source →

Virtru experienced a critical incident on May 31, 2025 affecting Hosted Gateway, lasting 22h 19m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2025, 08:09 PM UTC
Resolved
Jun 01, 2025, 06:29 PM UTC
Duration
22h 19m
Detected by Pingoru
May 31, 2025, 08:09 PM UTC

Affected components

Hosted Gateway

Update timeline

  1. investigating May 31, 2025, 10:37 AM UTC

    We are investigating and will update ASAP.

  2. identified May 31, 2025, 08:09 PM UTC

    Please note: Emails are still not being delivered and are being held in a message queue. We're working to resolve this. We will continue to update as things progress.

  3. monitoring Jun 01, 2025, 04:51 PM UTC

    We have fixed the issue, the message queue has started to resolve, we expect some delays while it empties before getting back to a fully operational state. We will update once we are at that point.

  4. resolved Jun 01, 2025, 06:29 PM UTC

    The issue is resolved and emails are flowing as expected. Please note: not all queued messages were able to process successfully. We are working to send out bounce notifications to all emails that were not successfully processed.