Virtru incident
Virtru for Gmail: Issue activating some delegated mailboxes
Virtru experienced a major incident on September 7, 2022 affecting Virtru Secure Email Clients, lasting 21h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 07, 2022, 08:04 PM UTC
We are currently investigating an issue where users are unable to activate delegated mailboxes with Virtru for Gmail. We will provide another update as soon as we have one. If you have questions, do not hesitate to contact us at support.virtru.com
- identified Sep 08, 2022, 01:21 PM UTC
The issue has been identified and we are working to engineer a fix.
- monitoring Sep 08, 2022, 02:55 PM UTC
A fix has been implemented that should resolve the issue for all impacted users. We are monitoring the results to ensure the fix works. If you continue to have issues activating a delegated mailbox, please try refreshing your page. If problems persist, please contact virtru support (support.virtru.com).
- resolved Sep 08, 2022, 05:27 PM UTC
This incident has been resolved. Apologies for any inconvenience this has caused.