Virtru incident

Virtru for Gmail: Issues with encrypted search and drafts with attachments

Minor Resolved View vendor source →

Virtru experienced a minor incident on September 12, 2022 affecting Virtru Secure Email Clients, lasting 4d. The incident has been resolved; the full update timeline is below.

Started
Sep 12, 2022, 01:36 PM UTC
Resolved
Sep 16, 2022, 01:56 PM UTC
Duration
4d
Detected by Pingoru
Sep 12, 2022, 01:36 PM UTC

Affected components

Virtru Secure Email Clients

Update timeline

  1. investigating Sep 12, 2022, 01:36 PM UTC

    We are investigating issues in Virtru for Gmail. It appears as if recent Google changes have caused encrypted email searches to fail. There also appears to be an issue when trying to send saved drafts with attachments. We are working to resolve these issues ASAP. We will provide another update as soon as we have one.

  2. identified Sep 12, 2022, 02:41 PM UTC

    The issue has been identified and we are working to implement a fix.

  3. identified Sep 12, 2022, 09:42 PM UTC

    We are continuing to work on a fix for this issue and will provide another update as soon as we have one. Thank you for your continued patience.

  4. identified Sep 13, 2022, 02:39 PM UTC

    We are still working on a potential fix for these issues. We will continue to provide updates as things progress.

  5. identified Sep 13, 2022, 09:45 PM UTC

    We have a potential fix that should be complete soon and go into QA testing. We will provide another update as soon as we have one.

  6. identified Sep 14, 2022, 02:54 PM UTC

    We have a test build is in QA. Once the fix passes QA and is approved by Google, we will release it immediately. We will provide another update as soon as possible.

  7. identified Sep 14, 2022, 09:20 PM UTC

    The fix has passed QA. We are just awaiting Google to approve it. Once approved, we plan to publish immediately. We will provide another update as soon as the release with the fix is live.

  8. monitoring Sep 16, 2022, 12:57 PM UTC

    A fix has been released and we are monitoring the results. The issue should be resolved on the newest version of Virtru for Gmail (v10.0.7). If you continue to experience issues, please try refreshing your page. If the issue persists, please contact Virtru Customer Support at support.virtru.com

  9. resolved Sep 16, 2022, 01:56 PM UTC

    This incident has been resolved. Sincerest apologies for any inconvenience this caused. If you have additional questions, do not hesitate to contact us at support.virtru.com