Virtru incident
Secure Share files not decrypting in Secure Reader
Virtru experienced a minor incident on September 23, 2022 affecting Virtru Secure Email Clients, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2022, 01:25 PM UTC
We are currently investigating an issue where files shared via Secure Share will not decrypt in the Secure Reader. The issue appears to have begun after the v1.9.0 release. We are working to investigate the issue and release a fix immediately. No other products have been impacted - files shared via other Virtru products still decrypt as expected in the Secure Reader. We will provide another update shortly.
- monitoring Sep 23, 2022, 01:56 PM UTC
A fix has been deployed via v1.9.1. This should resolve the issue for all impacted users. If you continue to experience issues, please clear your cache and try again. We will continue to monitor the situation to ensure the issue is fully resolved.
- resolved Sep 23, 2022, 02:25 PM UTC
The issue has been fully resolved. If you have questions or continue to experience issues, please contact Virtru Support.