Virtru incident
Intermitent delays when searching in Control Center or Audit
Virtru experienced a minor incident on September 27, 2022 affecting Virtru Control Center and Audit, lasting 1d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 27, 2022, 07:23 PM UTC
We are currently investigating an issue impacting a small percentage of searches in the Virtru Control Center and Audit product. As a result, recent policies and audit events may not be immediately available for search by some users. However, this issue is not impacting all users and there is no danger of data loss. Virtru's engineering team is working on a fix and expects to have the issue resolved again soon.
- identified Sep 27, 2022, 09:37 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 28, 2022, 08:25 PM UTC
We continue to work on a fix and plan to deploy some improvements overnight. We will provide another update as soon as we have one.
- identified Sep 29, 2022, 02:13 PM UTC
The improvements made overnight do not appear to have fully resolved the issue. As a result, this has been further escalated from Urgent to Emergency status. We will provide another update as soon as possible. Thank you for your continued patience and understanding.
- monitoring Sep 29, 2022, 04:01 PM UTC
We have deployed an update that appears to resolve the issue. We are continuing to monitor the situation closely to ensure the issue is fully resolved. If you are still experiencing problems please contact us at support.virtru.com
- resolved Sep 29, 2022, 05:18 PM UTC
This incident has been resolved.