Virtru incident

Secure Share: Intermittent Issues with upload, download and viewing

Major Resolved View vendor source →

Virtru experienced a major incident on October 7, 2022 affecting Virtru Secure Email Clients, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2022, 03:01 PM UTC
Resolved
Oct 07, 2022, 03:59 PM UTC
Duration
57m
Detected by Pingoru
Oct 07, 2022, 03:01 PM UTC

Affected components

Virtru Secure Email Clients

Update timeline

  1. investigating Oct 07, 2022, 03:01 PM UTC

    We are seeing issues with uploading, downloading, and viewing files in Secure Share. The issue appears to be intermittent and we are investigating it ASAP.

  2. monitoring Oct 07, 2022, 03:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2022, 03:59 PM UTC

    This incident has been resolved.