Virtru incident

Secure Share: Intermittent issues uploading and downloading files

Minor Resolved View vendor source →

Virtru experienced a minor incident on October 10, 2022 affecting Virtru Secure Email Clients, lasting 2h 31m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2022, 07:13 PM UTC
Resolved
Oct 10, 2022, 09:44 PM UTC
Duration
2h 31m
Detected by Pingoru
Oct 10, 2022, 07:13 PM UTC

Affected components

Virtru Secure Email Clients

Update timeline

  1. identified Oct 10, 2022, 07:13 PM UTC

    We are currently investigating a Secure Share issue that is causing intermittent issues uploading and downloading files. This appears to be a new issue and we are actively working to resolve it ASAP

  2. monitoring Oct 10, 2022, 07:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 10, 2022, 09:44 PM UTC

    This incident has been resolved.