Virtru incident

Virtru for Gmail: Issue activating delegated mailboxes

Major Resolved View vendor source →

Virtru experienced a major incident on October 13, 2022 affecting Virtru Secure Email Clients, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2022, 01:34 PM UTC
Resolved
Oct 13, 2022, 03:45 PM UTC
Duration
2h 10m
Detected by Pingoru
Oct 13, 2022, 01:34 PM UTC

Affected components

Virtru Secure Email Clients

Update timeline

  1. identified Oct 13, 2022, 01:34 PM UTC

    It appears as if a Google update is now causing Virtru activations to fail for delegated mailboxes. We are working on an update that will resolve the issue and hope to have a fix out shortly. No other accounts or mailboxes should be impacted by this issue. We will provide another update as soon as we have one.

  2. resolved Oct 13, 2022, 03:45 PM UTC

    This incident has been resolved. If you have questions or continue to experience issues, please contact us at support.virtru.com.