Virtru incident

Virtru Access Control Manager (ACM) service partial outage

Major Resolved View vendor source →

Virtru experienced a major incident on October 13, 2022 affecting Virtru Secure Email Clients and Virtru Secure Reader and 1 more component, lasting 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2022, 07:29 PM UTC
Resolved
Oct 13, 2022, 07:33 PM UTC
Duration
4m
Detected by Pingoru
Oct 13, 2022, 07:29 PM UTC

Affected components

Virtru Secure Email ClientsVirtru Secure ReaderVirtru Secure Share

Update timeline

  1. identified Oct 13, 2022, 07:29 PM UTC

    During maintenance operations, a configuration change introduced errors into Virtru's ACM service which handles encryption key operations. Encrypt and decrypt operations are likely to generate errors and fail. Virtru engineers are rolling out a fix momentarily to restore the service.

  2. resolved Oct 13, 2022, 07:33 PM UTC

    Virtru has restored the ACM service, normal functionality has returned.