Virtru incident

Delegated Activation failures in Virtru for Gmail

Minor Resolved View vendor source →

Virtru experienced a minor incident on November 21, 2022 affecting Virtru Secure Email Clients, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2022, 03:16 PM UTC
Resolved
Nov 23, 2022, 02:27 PM UTC
Duration
1d 23h
Detected by Pingoru
Nov 21, 2022, 03:16 PM UTC

Affected components

Virtru Secure Email Clients

Update timeline

  1. identified Nov 21, 2022, 03:16 PM UTC

    We have identified an issue with delegated mailbox activation in Virtru for Gmail. We are working to resolve the issue as soon as possible and will provide another update as soon as we have one.

  2. identified Nov 21, 2022, 06:49 PM UTC

    We are testing a potential fix. If all test go well, we hope to release a fix later today. We will provide another update as soon as we have one.

  3. identified Nov 21, 2022, 11:26 PM UTC

    A release with a fix has been submitted to Google and we are awaiting approval. As soon as the release is approved we plan to publish it. We will provide another update as soon as we have one.

  4. identified Nov 22, 2022, 05:00 PM UTC

    We are still awaiting Google approval for the release with the fix. As soon as the release is approved, we will push it out. We will provide another update as soon as we have one.

  5. identified Nov 22, 2022, 10:44 PM UTC

    We are still awaiting approval from Google and are doing everything we can to get the release expedited. We will provide another update as soon as the the release is approved.

  6. resolved Nov 23, 2022, 02:27 PM UTC

    The issue has been resolved. If you continue to experience issues, please contact us at support.virtru.com. Apologies for any inconvenience this issue caused and thank you for your patience as we worked to resolve it.