Virtru incident

Virtru for Drive: Menu options not available in some scenarios

Minor Resolved View vendor source →

Virtru experienced a minor incident on July 6, 2023 affecting Virtru Secure Email Clients, lasting 23h 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2023, 01:31 PM UTC
Resolved
Jul 07, 2023, 01:06 PM UTC
Duration
23h 35m
Detected by Pingoru
Jul 06, 2023, 01:31 PM UTC

Affected components

Virtru Secure Email Clients

Update timeline

  1. identified Jul 06, 2023, 01:31 PM UTC

    We have identified an issue where Virtru menu options are not showing when interacting with files in Drive. Our team has already identified the issue. We are working to complete and test a potential fix. We will provide another update as soon as we have one. Only Virtru for Drive is impacted.

  2. identified Jul 06, 2023, 03:06 PM UTC

    Testing is complete and we are submitting the update to the Google Chrome Store for review. We will let you know as soon as the build has been approved and released.

  3. resolved Jul 07, 2023, 01:06 PM UTC

    The issue has been resolved and a new version of our Chrome Extension, Virtru for Drive v5.3.1 has been released to production. If you continue to have any issues please reach out to [email protected].