Virtru incident

DNS Issues

Critical Resolved View vendor source →

Virtru experienced a critical incident on November 15, 2023 affecting Virtru Secure Email Clients and Virtru Secure Reader and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
Nov 15, 2023, 11:33 PM UTC
Resolved
Nov 16, 2023, 02:44 AM UTC
Duration
3h 10m
Detected by Pingoru
Nov 15, 2023, 11:33 PM UTC

Affected components

Virtru Secure Email ClientsVirtru Secure ReaderVirtru Secure Share

Update timeline

  1. investigating Nov 15, 2023, 11:33 PM UTC

    Virtru endpoints are currently down due to DNS resolution issues. We are investigating.

  2. identified Nov 15, 2023, 11:53 PM UTC

    We are implementing a fix now

  3. monitoring Nov 16, 2023, 12:01 AM UTC

    We have implemented a fix and are monitoring results.

  4. resolved Nov 16, 2023, 02:44 AM UTC

    This incident has been resolved.