Virtru incident

Intermittent failures loading Secure-Reader, Secure-Share

Minor Resolved View vendor source →

Virtru experienced a minor incident on February 13, 2024 affecting Virtru Secure Reader and Virtru Secure Share, lasting 1h 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2024, 04:24 PM UTC
Resolved
Feb 13, 2024, 06:02 PM UTC
Duration
1h 37m
Detected by Pingoru
Feb 13, 2024, 04:24 PM UTC

Affected components

Virtru Secure ReaderVirtru Secure Share

Update timeline

  1. investigating Feb 13, 2024, 04:24 PM UTC

    We are currently investigating intermittent errors loading Secure Reader and Secure Share web applications.

  2. monitoring Feb 13, 2024, 05:01 PM UTC

    Virtru has provisioned additional cloud infrastructure resources and error levels have reduced.

  3. resolved Feb 13, 2024, 06:02 PM UTC

    This incident has been resolved.