Virtru incident

Several services returning "no healthy upstream"

Critical Resolved View vendor source →

Virtru experienced a critical incident on March 12, 2024 affecting Virtru Secure Reader, lasting 12h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2024, 03:21 AM UTC
Resolved
Mar 12, 2024, 03:29 PM UTC
Duration
12h 8m
Detected by Pingoru
Mar 12, 2024, 03:21 AM UTC

Affected components

Virtru Secure Reader

Update timeline

  1. investigating Mar 12, 2024, 03:21 AM UTC

    We are currenting investigating an issue where select services are returning "no healthy upstream" errors to users.

  2. investigating Mar 12, 2024, 04:16 AM UTC

    We are continuing to investigate availability issues with Secure Reader

  3. monitoring Mar 12, 2024, 05:03 AM UTC

    Virtru is still debugging the root cause of the issues impacting Secure Reader. In the interim, we have routed traffic away from the erroring services and behavior has returned to normal.

  4. resolved Mar 12, 2024, 03:29 PM UTC

    This incident has been resolved.