Virtru incident
Virtru Drive Extension: App blocked error message on Activation
Virtru experienced a major incident on July 30, 2024 affecting Google Drive, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 30, 2024, 06:22 PM UTC
We are currently investigating an issue with the Virtru for Drive Extension. When attempting to activate the extension, users are getting a message that states, "this app is blocked." This issue has been escalated to Virtru Engineering, and we are working to resolve it asap. We will provide another update as soon as we have one.
- identified Jul 30, 2024, 08:18 PM UTC
We've identified the root cause of the issue and are working to find a solution. It does not appear the issue is currently impacting all customers or domains. We will continue to provide updates as the situation evolves.
- identified Jul 30, 2024, 10:46 PM UTC
We are still working to implement a fix. We will provide another update as soon as we have one (by tomorrow morning EST at the latest).
- identified Jul 31, 2024, 12:54 PM UTC
We've engineered a fix and submitted it to Google for review. We will keep you updated as we hear more.
- identified Jul 31, 2024, 02:58 PM UTC
There is a workaround for this issue. You need to approve the Virtru Drive Extension in your Workspace settings. If you are experiencing issues, please contact Virtru Support for detailed instructions on how to approve the Drive Extension.
- monitoring Jul 31, 2024, 06:31 PM UTC
A fix has been implemented. We are continuing to monitor the situation.
- resolved Jul 31, 2024, 08:20 PM UTC
The issue has been resolved. Don't hesitate to contact Virtru Customer Support if you have any additional question.s