Virtru experienced a major incident on August 29, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Aug 29, 2024, 06:26 PM UTC
Virtru's V1 Audit API was down from August 20 at 9:08 am EST until August 20 at 10:32 am EST. Any events that occurred during that time are not accessible via the V1 Audit API or the Audit Page of the Control Center. The root cause of the issue was a bug in a release. All audit events are still available via the Audit V2 framework. In addition, this incident does NOT impact data in the My Data and Org Data sections of the Control Center. The issue only impacts products leveraging the Audit V1 Framework (Audit API V1 & Audit Page). Don't hesitate to contact Virtru Customer Support (support.virtru.com) if you have any questions. We apologize for any inconvenience this may cause.