Virtru incident
Control Center, Secure Share History, and Audit v1 Delays
Virtru experienced a minor incident on January 10, 2025 affecting Virtru Control Center and Virtru Secure Share and 1 more component, lasting 4d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jan 10, 2025, 09:36 PM UTC
Starting around 10:10am ET today, we began noticing delays in updates between our back-end services and our Control Center and Secure Share. The delays include policies appearing in the My Data and Org Data pages, content appearing in the Secure Share History page, user updates in Control Center, and activity appearing in the Audit page. We have identified and remedied the source of the bottleneck. Events and policies are queued and will eventually appear. We will continue to provide updates here.
- monitoring Jan 10, 2025, 10:35 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jan 11, 2025, 08:08 PM UTC
New events and policies are properly flowing from our backend, we will continue to monitor and validate data throughout the weekend.
- monitoring Jan 13, 2025, 03:12 PM UTC
After monitoring over the weekend, all new data including Audit data, Policy data, User data and history data is flowing correctly. During the outage we have a large amount of data in a queue that we have to replay to get that data into your instance, which we are actively doing now. There was no data loss, but some data may be slow to show up in your instance from that period of time. If you have any questions please reach out, we will keep this open until all data is live for all customers.
- resolved Jan 15, 2025, 02:27 PM UTC
All data is live and fully accessible in all customer instances.