Virtru incident

Some Users Reporting Issues Decrypting in Secure Reader

Virtru experienced a major incident on February 3, 2025 affecting Virtru Secure Reader, lasting 38m. The incident has been resolved; the full update timeline is below.

Started: Feb 03, 2025, 04:34 PM UTC
Resolved: Feb 03, 2025, 05:13 PM UTC
Duration: 38m
Detected by Pingoru: Feb 03, 2025, 04:34 PM UTC

Affected components

Virtru Secure Reader

Update timeline

identified Feb 03, 2025, 04:34 PM UTC

Some users have reported issues decrypting in the Secure Reader. The issue appears to be tied to a recent release. We are actively rolling back the release, which should resolve the issue for all impacted users. Please note, no other Virtru products are impacted. Only the Secure Reader We will provide another update as soon as possible.
resolved Feb 03, 2025, 05:13 PM UTC

We've rolled back the release and the issue has been resolved. If any users are still reporting issues, please have them refresh the browser and try again. If issues persist, please reach out to Virtru Support ([email protected]).