VIOOH incident

VIOOH Trading Manager Application - Service Interruption

Major Resolved View vendor source →

VIOOH experienced a major incident on July 1, 2026 affecting VIOOH Trading Manager UI and VIOOH Trading Manager UI and 1 more component, lasting 7h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 11:08 AM UTC
Resolved
Jul 01, 2026, 06:50 PM UTC
Duration
7h 42m
Detected by Pingoru
Jul 01, 2026, 11:08 AM UTC

Affected components

VIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UIVIOOH Trading Manager UI

Update timeline

  1. identified Jul 01, 2026, 11:08 AM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Next Update Wednesday 1st July 2026 13:00 UTC +1

  2. identified Jul 01, 2026, 01:01 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure and attempting to restore normal service. Next Update Wednesday 1st July 2026 14:00 UTC +1

  3. identified Jul 01, 2026, 02:00 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. We apologise for the interruption. Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions that should restore normal service. Next Update Wednesday 1st July 2026 14:30 UTC +1

  4. identified Jul 01, 2026, 02:31 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 15:00 UTC +1

  5. identified Jul 01, 2026, 03:00 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 15:30 UTC +1

  6. identified Jul 01, 2026, 03:28 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 16:00 UTC +1

  7. identified Jul 01, 2026, 04:00 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 16:30 UTC +1

  8. identified Jul 01, 2026, 04:30 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 17:00 UTC +1

  9. identified Jul 01, 2026, 05:00 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. We are now completing a series of actions and are slowly restarting key components at this time to restore normal service to the application. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 17:30 UTC +1

  10. identified Jul 01, 2026, 05:30 PM UTC

    Incident Summary VIOOH Operations is aware of an issue impacting the VIOOH Trading Manager application at this time. Media Owners will experience issues navigating and loading content onscreen. This is being investigated as a priority to restore normal service. There is no impact to VIOOH Trading Platform, auctions and trading is continuing at this time. Additionally no impacts also to the underlying trade data or VIOOH data exports (MOTs / MOPs etc). Incident Update Technical teams remain on a bridge call at this time, troubleshooting the failure. This is unfortunately a complex issue that we are experiencing today, and we will continue to update you as the work continues. Thank you for your ongoing support, we apologise for the interruption. Next Update Wednesday 1st July 2026 18:30 UTC +1

  11. resolved Jul 01, 2026, 06:50 PM UTC

    Incident Update Impact start time: approx. 11:20 UTC+1 Impact end time: approx. 17:50 UTC+1 This was unfortunately a complex issue that we experienced today, and required a series of actions to restore full service. We apologise for the interruption today, and we will continue to monitor the health of the application and connected services closely until tomorrow morning Next Update Thursday 2nd July 2026 10:00 UTC +1