Resolved after 4 days 4 hours, affecting Enviso shop, on July 3, 2026.
Incident Date: July 3th, 2026 Incident Time: 08:05 UTC - 08:40 UTC Impact: Ticketing widget unreachable Dear customer, We would like to provide a clarification regarding the incident reported on July the 3th between 08:05 and 08:40 UTC. The disruption was caused by an issue introduced during a backend update, which resulted in an unexpected compatibility problem between internal services. We are currently improving our monitoring and reviewing the deployment process to ensure compatibility while rolling out production updates. We appreciate your understanding and thank you for your continued trust. Team Vintia
Affected components
Update timeline
- investigating Jul 03, 2026, 08:31 AM UTC
Dear customer, We currently experience an issue on the level of the Enviso Widget. We are working towards a quick resolution. Our apologies for any inconvenience this may have caused you. Team Vintia
- resolved Jul 03, 2026, 08:40 AM UTC
Dear customer, The Enviso widget is up and running again, the issue has been patched. Thank you for you patience and understanding. Team Vintia
- investigating Jul 07, 2026, 12:35 PM UTC
Incident Date: July 3th, 2026 Incident Time: 08:05 UTC - 08:40 UTC Impact: Ticketing widget unreachable Dear customer, We would like to provide a clarification regarding the incident reported on July the 3th between 08:05 and 08:40 UTC. The disruption was caused by an issue introduced during a backend update, which resulted in an unexpected compatibility problem between internal services. We are currently improving our monitoring and reviewing the deployment process to ensure compatibility while rolling out production updates. We appreciate your understanding and thank you for your continued trust. Team Vintia
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