Vindicia Outage History

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Vindicia had 15 outages in the last 2 years totaling 172h 18m of downtime — averaging 0.6 incidents per month.

There were 15 Vindicia outages since September 12, 2024 totaling 172h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://trust.vindicia.com

Notice August 28, 2026

Production: Portal 2.0 Retain Analytics Dashboard unavailable

Detected by Pingoru
Aug 28, 2026, 03:44 PM UTC
Resolved
Aug 28, 2026, 04:56 PM UTC
Duration
1h 11m
Affected: PortalRetain
Timeline · 3 updates
  1. investigating Aug 28, 2026, 03:44 PM UTC

    Portal 2.0 Retain Analytics Dashboard is currently unavailable. Our Engineers are working on the problem and will keep you updated on any developments. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. investigating Aug 28, 2026, 03:46 PM UTC

    We are continuing to investigate this issue.

  3. resolved Aug 28, 2026, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026

PRODUCTION: Possible Degradation in Vindicia services due to AWS issues

Detected by Pingoru
Jul 24, 2026, 12:31 PM UTC
Resolved
Jul 24, 2026, 01:09 PM UTC
Duration
37m
Affected: APIPortalProductionStagingRetain
Timeline · 2 updates
  1. investigating Jul 24, 2026, 12:31 PM UTC

    Amazon AWS is experiencing degradation in service and partial outages. This may attribute to some errors or degradation in service on the Vindicia platform on both Staging and Production environments. We will continue to closely monitor the system for any issues.

  2. resolved Jul 24, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2026

Staging | Portal 1.0 and 2.0 login issue

Detected by Pingoru
Apr 07, 2026, 07:01 AM UTC
Resolved
Apr 07, 2026, 09:03 AM UTC
Duration
2h 1m
Affected: PortalStaging
Timeline · 2 updates
  1. investigating Apr 07, 2026, 07:01 AM UTC

    SLM Staging Portal 1.0 and Portal 2.0 are currently experiencing login issues. Users attempting to access the staging portals may encounter difficulties. Our team is investigating this issue with high priority and will share updates as more information becomes available. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Apr 07, 2026, 09:03 AM UTC

    The issue has been resolved now.

Read the full incident report →

Notice January 15, 2026

Production | Database degradation

Detected by Pingoru
Jan 15, 2026, 12:11 AM UTC
Resolved
Jan 15, 2026, 05:33 AM UTC
Duration
5h 22m
Affected: Production
Timeline · 3 updates
  1. investigating Jan 15, 2026, 12:11 AM UTC

    Vindicia is experiencing "Database Degradation" in the production environment. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

  2. monitoring Jan 15, 2026, 01:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 15, 2026, 05:33 AM UTC

    The database degradation issue has now been resolved, and all our services are back online with no further degradation observed.

Read the full incident report →

Minor December 13, 2025

Production | Reports 2.0 is currently stuck in a queued status.

Detected by Pingoru
Dec 13, 2025, 10:04 AM UTC
Resolved
Dec 13, 2025, 10:44 AM UTC
Duration
40m
Affected: Data Platform
Timeline · 2 updates
  1. investigating Dec 13, 2025, 10:04 AM UTC

    Due to a technical issue, Production Reports 2.0 are currently stuck in a Queued status. Vindicia engineers are actively working to resolve the problem and will keep you informed of any updates. Users can generate reports from Portal 1.0. If you have any questions please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Dec 13, 2025, 10:44 AM UTC

    The issue that was causing reports to queue has been successfully resolved, and the incident has now been closed.

Read the full incident report →

Minor September 16, 2025

Production - Portal 2.0 Analytics Dashboard unavailable, Tuesday, September 16th, 2025

Detected by Pingoru
Sep 16, 2025, 07:03 PM UTC
Resolved
Sep 17, 2025, 05:08 AM UTC
Duration
10h 5m
Affected: Portal
Timeline · 3 updates
  1. identified Sep 16, 2025, 07:03 PM UTC

    Retain Analytics Dashboard is currently unavailable. All other features are working as expected. Our engineers are currently investigating the issue with high priority and will update as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. monitoring Sep 16, 2025, 11:51 PM UTC

    A fix has been implemented and we will monitor for any issues.

  3. resolved Sep 17, 2025, 05:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 10, 2025

Production: Degradation in Portal Performance Wednesday, September 10th, 2025

Detected by Pingoru
Sep 10, 2025, 07:45 PM UTC
Resolved
Sep 10, 2025, 08:51 PM UTC
Duration
1h 5m
Affected: Portal
Timeline · 2 updates
  1. identified Sep 10, 2025, 07:45 PM UTC

    Vindicia users accessing the Production portal are encountering issues. The issue includes the inability to search/modify transactions and downloading transaction-related reports. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Sep 10, 2025, 08:51 PM UTC

    We are pleased to inform you that this incident has been resolved and portal is now fully operational.

Read the full incident report →

Notice August 8, 2025

Production: Email OTP Delivery Failure – Vindicia Portal 2

Detected by Pingoru
Aug 08, 2025, 10:36 AM UTC
Resolved
Aug 08, 2025, 11:21 AM UTC
Duration
44m
Affected: Portal
Timeline · 2 updates
  1. investigating Aug 08, 2025, 10:36 AM UTC

    We are currently experiencing a disruption in the delivery of One-Time Passwords (OTP) to users' email addresses, impacting login on both the Production and Staging environments of the Vindicia Portal 2. As a workaround, users can still log in using Authenticator apps. We are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Aug 08, 2025, 11:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 18, 2025

Batch Billing Processing Delays - Tuesday, March 18th, 2025

Detected by Pingoru
Mar 18, 2025, 10:23 PM UTC
Resolved
Mar 19, 2025, 11:53 PM UTC
Duration
1d 1h
Timeline · 5 updates
  1. investigating Mar 18, 2025, 10:23 PM UTC

    We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. investigating Mar 18, 2025, 10:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 19, 2025, 06:33 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Mar 19, 2025, 07:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 19, 2025, 11:53 PM UTC

    We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

Read the full incident report →

Notice March 2, 2025

Batch Billing Processing Delays - Sunday, March 2nd, 2025

Detected by Pingoru
Mar 02, 2025, 08:04 PM UTC
Resolved
Mar 03, 2025, 12:20 AM UTC
Duration
4h 16m
Timeline · 2 updates
  1. identified Mar 02, 2025, 08:04 PM UTC

    We are experiencing longer than usual processing of batch files today. Please note that clients pulling data may notice that not all expected transactions are completed. No data has been lost and we will provide further updates as the system catches up on batch processing. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Mar 03, 2025, 12:20 AM UTC

    We are pleased to share that batch processing delays have now been resolved. The batch billing processing is now running as expected and transactions are being processed at the expected throughput. Thank you for your patience and continued trust in us.

Read the full incident report →

Minor December 12, 2024

Production - Retain Portal Search Performance Degradation, December 12 2024

Detected by Pingoru
Dec 12, 2024, 07:54 PM UTC
Resolved
Dec 16, 2024, 03:37 PM UTC
Duration
3d 19h
Affected: PortalProductionRetain
Timeline · 6 updates
  1. investigating Dec 12, 2024, 07:54 PM UTC

    Production - Retain Portal search is experiencing intermittent performance issues when searching for transactions. File Upload and Analytics are not affected by this change. All merchants are impacted. Our Engineers are currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. investigating Dec 12, 2024, 09:36 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 13, 2024, 01:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. investigating Dec 13, 2024, 03:24 PM UTC

    We have identified some issue during our monitoring phase. Our engineers are investigating it with high priority and will update this post as soon as more information becomes available.

  5. identified Dec 13, 2024, 09:01 PM UTC

    The issue has been identified and a fix is being implemented.

  6. resolved Dec 16, 2024, 03:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 9, 2024

Production : Portal 2.0 performance degradation

Detected by Pingoru
Dec 09, 2024, 11:02 AM UTC
Resolved
Dec 09, 2024, 03:40 PM UTC
Duration
4h 38m
Affected: PortalProduction
Timeline · 3 updates
  1. investigating Dec 09, 2024, 11:02 AM UTC

    The Portal 2.0 is currently unavailable for the production environment. Vindicia is currently investigating this issue with high priority and will update this post as we gather more information. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected]

  2. investigating Dec 09, 2024, 03:38 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 09, 2024, 03:40 PM UTC

    The issue has been resolved now, and Portal is also available.

Read the full incident report →

Major November 19, 2024

Production : Portal 2.0 dashboard unavailable

Detected by Pingoru
Nov 19, 2024, 12:54 PM UTC
Resolved
Nov 19, 2024, 01:36 PM UTC
Duration
42m
Affected: PortalRetain
Timeline · 3 updates
  1. investigating Nov 19, 2024, 12:54 PM UTC

    The Portal 2.0 dashboard is currently unavailable. Vindicia engineers are working on the problem and will provide updates on any developments. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or contact [email protected].

  2. monitoring Nov 19, 2024, 01:00 PM UTC

    The issue has been resolved, and the Portal 2.0 dashboard is now available. We are currently monitoring the results.

  3. resolved Nov 19, 2024, 01:36 PM UTC

    We have completed the monitoring, and the Portal 2.0 dashboard is now operational.

Read the full incident report →

Minor October 18, 2024

Production : Portal 2.0 dashboard unavailable.

Detected by Pingoru
Oct 18, 2024, 12:43 PM UTC
Resolved
Oct 18, 2024, 04:56 PM UTC
Duration
4h 13m
Affected: Portal
Timeline · 2 updates
  1. investigating Oct 18, 2024, 12:43 PM UTC

    Portal 2.0 dashboard is currently unavailable. Vindicia Engineers are working on the problem and will keep you updated on any developments. If you need to run reports, please continue to use Reports 1.0 as a workaround. If you have any questions, please post a ticket to https://clientsupport.vindicia.com or contact [email protected].

  2. resolved Oct 18, 2024, 04:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 12, 2024

Production : Portal 2.0 is in maintenance mode

Detected by Pingoru
Sep 12, 2024, 03:38 PM UTC
Resolved
Sep 13, 2024, 11:04 AM UTC
Duration
19h 26m
Affected: Data Platform
Timeline · 6 updates
  1. investigating Sep 12, 2024, 03:38 PM UTC

    Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

  2. monitoring Sep 12, 2024, 06:05 PM UTC

    Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

  3. investigating Sep 12, 2024, 07:23 PM UTC

    Subscribe Portal 2.0 (https://portal.vindicia.com/) is currently in maintenance mode. Our engineers are actively working to resolve the issue. We will notify you once the maintenance is complete. Thank you for your patience. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

  4. monitoring Sep 12, 2024, 07:54 PM UTC

    Portal 2.0 has been restored. The retain portal and dashboards are functioning properly. The Subscribe dashboards may have stale or missing data. The team is working on addressing the Subscribe dashboards and will update as needed. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

  5. identified Sep 13, 2024, 10:15 AM UTC

    We have identified the fix for the ongoing issue and are implementing a permanent solution. As part of the resolution process, the portal 2.0 will be unavailable from September 13, 2024, 10:30 AM UTC to September 13, 2024, 11:30 AM UTC. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

  6. resolved Sep 13, 2024, 11:04 AM UTC

    The issue has been now resolved and Portal 2.0 is now available. If you have any questions, please submit a ticket at https://clientsupport.vindicia.com or email us at [email protected].

Read the full incident report →