Vimeo OTT Outage History

Vimeo OTT is up right now

Pingoru has recorded 51 incidents for Vimeo OTT: 7 in the last 12 months and 3 in the last 90 days.

Source: status.vhx.tv

51incidents recorded
7last 12 months
3last 90 days
11 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct1
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking Vimeo OTT in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202610 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202624 of 720 (1%)
October 202611 of 521 (0%)

Incidents, newest first

Minor October 11, 2026 Issues with DRM video playback 30m Vimeo OTT Platform, Vimeo OTT Embeds

Started Oct 11, 2026, 01:00 AM UTC· resolved Oct 11, 2026, 01:30 AM UTC

  1. investigating Oct 11, 2026, 01:00 AM UTC

    We are currently investigating an issue affecting the playback of videos with DRM enabled. Videos without DRM are unaffected.

  2. identified Oct 11, 2026, 01:25 AM UTC

    We have identified the issue and are seeing recovery.

  3. identified Oct 11, 2026, 01:29 AM UTC

    DRM playback has been restored.

  4. resolved Oct 11, 2026, 01:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 25, 2026 High Lantencies and Error Rates 2h 41m Vimeo OTT Platform, Vimeo OTT API, Vimeo OTT Embeds

Started Sep 25, 2026, 04:36 PM UTC· resolved Sep 25, 2026, 07:18 PM UTC

  1. investigating Sep 25, 2026, 04:36 PM UTC

    We are currently investigating this issue.

  2. identified Sep 25, 2026, 05:33 PM UTC

    The issue has been identified and isolated. We are working on solving it.

  3. monitoring Sep 25, 2026, 06:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2026, 07:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 1, 2026 Thumbnails Not Loading 1h 18m Vimeo OTT Platform, Branded Apps

Started Sep 01, 2026, 06:05 PM UTC· resolved Sep 01, 2026, 07:24 PM UTC

  1. identified Sep 01, 2026, 06:05 PM UTC

    Thumbnails are failing to load or loading slower than usual in some cases. The root cause has been identified in a widespread outage on the Google Cloud US infrastructure. We are monitoring the impact and working on a mitigation while the root cause is fixed by the provider.

  2. resolved Sep 01, 2026, 07:24 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 14, 2026 Player Errors 15m Vimeo OTT Embeds

Started Apr 14, 2026, 04:38 PM UTC· resolved Apr 14, 2026, 04:54 PM UTC

  1. identified Apr 14, 2026, 04:38 PM UTC

    The Vimeo Player is experiencing issues, also impacting the OTT product. We're working with the Vimeo platform team to resolve the issue.

  2. resolved Apr 14, 2026, 04:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 31, 2026 High latencies and error rates 1h 46m Vimeo OTT Platform, Vimeo OTT API, Vimeo OTT Embeds, Branded Apps

Started Mar 31, 2026, 04:20 PM UTC· resolved Mar 31, 2026, 06:06 PM UTC

  1. identified Mar 31, 2026, 04:20 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Mar 31, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 9, 2025 Continue watching and playback position updates delayed by hours 2d 7h Vimeo OTT Platform, Branded Apps

Started Dec 09, 2025, 03:24 PM UTC· resolved Dec 11, 2025, 11:18 PM UTC

  1. investigating Dec 09, 2025, 03:24 PM UTC

    We're currently investigating an issue where the "Continue Watching" feature is not updating user's progress in real time. The updates are happening few hours after the original action. This may cause videos to not resume where you left off and also not show the recently watched videos on the continue watching row. Our team is actively working to resolve this as quickly as possible. We'll post an update as soon as we have more information.

  2. identified Dec 09, 2025, 08:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 11, 2025, 11:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 26, 2025 Increased latency on loading all apps 13h 46m Vimeo OTT Platform, Vimeo OTT API, Branded Apps

Started Oct 26, 2025, 11:02 PM UTC· resolved Oct 27, 2025, 12:49 PM UTC

  1. investigating Oct 26, 2025, 11:02 PM UTC

    We are experiencing increased latency on loading our web, mobile and TV apps. We are actively looking into it.

  2. monitoring Oct 27, 2025, 03:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 27, 2025, 12:49 PM UTC

    This incident has been resolved.

  4. postmortem Oct 29, 2025, 06:49 PM UTC

    # **What happened** On October 26, 2025, between approximately 6:00 PM and 11:00 PM EDT, some Vimeo OTT users experienced downtime, instability, and slow loading when browsing, making purchases, managing accounts, or using the embedded OTT player. # **What caused it** A background process consumed more system resources than expected, which caused a slowdown across parts of the Vimeo OTT platform. As traffic increased, performance significantly degraded. # **How we responded** Internal monitoring alerted us to the incident once the lag in performance reached a certain threshold, and we immediately began investigating. After identifying the source of the resource strain, we added capacity to stabilize performance, and Vimeo OTT returned to normal operation. # **What we’re doing to prevent a recurrence** We’re adding extra database capacity for better handling of influxes of traffic, improving our internal monitoring to provide more holistic and actionable data under similar circumstances and better insight into database resource usage, and optimizing the configuration of our data infrastructure.

Read the full incident report →

Major October 10, 2025 Clips buffering infinitely on startup 21h 44m Vimeo OTT Embeds, Video Transcoding

Started Oct 10, 2025, 01:02 AM UTC· resolved Oct 10, 2025, 10:47 PM UTC

  1. investigating Oct 10, 2025, 01:02 AM UTC

    We are currently investigating this issue.

  2. investigating Oct 10, 2025, 01:11 AM UTC

    We are currently investigating reports of increased buffering rates for video playback.

  3. identified Oct 10, 2025, 01:25 AM UTC

    The issue has been identified as affecting videos uploaded after 20:30 UTC. A fix is being implemented.

  4. identified Oct 10, 2025, 01:56 AM UTC

    A fix has been implemented and new uploads are processing normally. Recovery for videos uploaded between 20:30 and 01:40 UTC is in progress.

  5. identified Oct 10, 2025, 10:29 PM UTC

    All affected videos have been queued for reprocessing.

  6. resolved Oct 10, 2025, 10:47 PM UTC

    All affected videos are processing normally.

Read the full incident report →

Minor October 9, 2025 Chromecast not available 2h 37m Branded Apps

Started Oct 09, 2025, 02:40 PM UTC· resolved Oct 09, 2025, 05:18 PM UTC

  1. investigating Oct 09, 2025, 02:40 PM UTC

    We are currently investigating an issue with Chromecast functionality. Most users will not be able to cast from branded applications.

  2. identified Oct 09, 2025, 02:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 09, 2025, 04:05 PM UTC

    Casting functionality has been restored.

  4. resolved Oct 09, 2025, 05:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 6, 2025 Emails are delayed 12h 58m Vimeo OTT Platform

Started Oct 06, 2025, 02:11 AM UTC· resolved Oct 06, 2025, 03:10 PM UTC

  1. investigating Oct 06, 2025, 02:11 AM UTC

    Our system is experiencing delays in sending emails. We are aware of the issue and investigating.

  2. resolved Oct 06, 2025, 03:10 PM UTC

    This incident has been resolved.

  3. postmortem Oct 09, 2025, 06:26 PM UTC

    # **What happened** Between approximately 6:00 PM EDT on October 5 and 3:40 AM EDT on October 6, some Vimeo OTT users experienced significant delays in receiving system emails related to subscription renewals, scheduled releases, and other account management tasks. Emails for subscription confirmations and password maintenance were unaffected. The same issue caused some Vimeo OTT users to experience degraded access to their purchased video content from approximately 11:21 PM EDT to 11:56 PM EDT on October 5. # **What caused it** An internal system responsible for sending emails became overloaded, which caused a backlog that affected related services and slowed some user actions on the Vimeo OTT platform. # **How we responded** We became aware of the incident through internal monitoring and began investigating immediately. We identified the lack of system resources as the cause and increased resources to the email process to remediate both sets of problems. # **What we’re doing to prevent a recurrence** We’re adding permanent baseline capacity to handle larger email spikes and investigating the feasibility of auto-scaling this process so that it can adapt to changing demands quickly. We’re also considering alternative ways of sending emails to alleviate the impact of long queues on the web application.

Read the full incident report →

Minor October 5, 2025 Gained, lost and total subscriber count updates delayed 5d 18h Vimeo OTT Analytics

Started Oct 05, 2025, 01:30 AM UTC· resolved Oct 10, 2025, 07:47 PM UTC

  1. identified Oct 05, 2025, 01:30 AM UTC

    The gained, lost, and total subscriber count data is up to date as of September 30th. Beginning October 1st we are experiencing delays in data updates.

  2. identified Oct 06, 2025, 03:20 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Oct 08, 2025, 11:01 PM UTC

    The subscriber data dashboard is now up to date through October 5th. Subscriber data in Streaming Analytics is still delayed beginning October 1st. We are continuing to work on restoring the rest of the data.

  4. identified Oct 09, 2025, 01:21 PM UTC

    The subscriber data dashboard is now fully up to date. Subscriber data in Streaming Analytics is still delayed beginning October 1st.

  5. identified Oct 09, 2025, 10:27 PM UTC

    We are continuing to work on bringing subscriber data in Streaming Analytics fully up to date.

  6. resolved Oct 10, 2025, 07:47 PM UTC

    This incident has been resolved. Subscriber data in Streaming Analytics is fully up to date.

Read the full incident report →

Major October 3, 2025 Web app not working 55m Vimeo OTT Platform, Vimeo OTT API, Branded Apps

Started Oct 03, 2025, 08:02 PM UTC· resolved Oct 03, 2025, 08:58 PM UTC

  1. investigating Oct 03, 2025, 08:02 PM UTC

    Our web app is currently down. Mobile and TV apps are experiencing slightly degraded performance. We are actively working on getting it up as soon as possible.

  2. investigating Oct 03, 2025, 08:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Oct 03, 2025, 08:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 03, 2025, 08:58 PM UTC

    This incident has been resolved.

  5. postmortem Oct 09, 2025, 05:25 PM UTC

    # **What happened** On October 3, between approximately 3:36 PM and 4:24 PM EDT, the Vimeo OTT web application was inaccessible. Branded apps and the APIs were unaffected during this time. # **What caused it** We were undertaking a scheduled maintenance to follow up on the OTT platform migration that occurred on October 1. During this maintenance, while we were adding database connection pools, we encountered a bug in the web application where a safety feature wasn’t behaving as expected. This bug caused all requests to the application to fail. # **How we responded** Our internal monitoring system brought the outage to our attention within minutes. We immediately began investigating. Once we identified the root cause, we turned off the affected feature, which resolved all errors. # **What we’re doing to prevent a recurrence** We’re removing the code related to the affected feature so that it doesn’t impact the web application moving forward. We’re also reviewing our standard practice for scheduled maintenance, including when they occur, to minimize the impact on OTT users.

Read the full incident report →

Major October 1, 2025 Continue watching and playback progress not working properly 2d 20h Vimeo OTT Platform, Branded Apps

Started Oct 01, 2025, 12:07 AM UTC· resolved Oct 03, 2025, 09:00 PM UTC

  1. investigating Oct 01, 2025, 12:07 AM UTC

    We are currently investigating a recurrence of an issue with playback progress not being updated. This may cause videos to not resume where you left off and also not show the recently watched videos on the Continue Watching row.

  2. identified Oct 01, 2025, 12:35 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 02, 2025, 03:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 03, 2025, 09:00 PM UTC

    This incident has been resolved.

  5. postmortem Oct 09, 2025, 05:18 PM UTC

    # **What happened** Between September 21 and October 2, some Vimeo OTT users intermittently experienced issues with our Continue Watching feature—recently viewed videos didn’t appear in the correct row, and playback didn’t resume from where it left off. # **What caused it** The migration of our internal event streaming infrastructure, which was ongoing at this time, didn’t initially have enough capacity. In addition, we experienced downstream challenges with both queue processors and related data stores. A combination of these issues occurred multiple times during the incident window. # **How we responded** We resolved the issue by properly scaling and partitioning the event streaming platform, which eliminated the immediate bottlenecks. # **What we’re doing to prevent a recurrence** We’re revisiting services associated with the streaming platform to ensure that they can properly scale in the future. We're also improving our internal monitoring to catch these events sooner.

Read the full incident report →

Notice September 11, 2025 High error rate on incoming requests 15m

Started Sep 11, 2025, 06:15 PM UTC· resolved Sep 11, 2025, 06:30 PM UTC

  1. resolved Sep 17, 2025, 02:45 PM UTC

    All incoming requests are experiencing high error rates. The majority of admin and customer pages are currently inaccessible.

  2. postmortem Sep 19, 2025, 03:27 PM UTC

    # **What happened** On September 11, between approximately 2:18 PM and 2:30 PM EDT, some Vimeo OTT users were unable to access video pages and applications, including admin and staff sites. The API was unaffected during this outage. # **What caused it** A recent update contained faulty logic, which resulted in a cascading error. This error consumed available resources and caused the outage. # **How we responded** Our internal monitoring systems detected this issue almost immediately. Our engineering team quickly identified the faulty update and reverted to a prior stable version of Vimeo OTT. # **What we’re doing to prevent a recurrence** We’re investigating why the code caused the cascading error. Once we have a better understanding of the underlying issue, we plan to implement safeguards in our code review process to reduce the risk of similar outages.

Read the full incident report →

Minor August 15, 2025 Continue Watching and Playback Position Not Updating 1d 18h Vimeo OTT Platform, Vimeo OTT API, Branded Apps

Started Aug 15, 2025, 09:18 PM UTC· resolved Aug 17, 2025, 03:47 PM UTC

  1. investigating Aug 15, 2025, 09:18 PM UTC

    We're currently investigating an issue where the "Continue Watching" feature is not updating user's progress. This may cause videos to not resume where you left off and also not show the recently watched videos on the continue watching row. Our team is actively working to resolve this as quickly as possible. We'll post an update as soon as we have more information.

  2. investigating Aug 15, 2025, 09:22 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 15, 2025, 11:57 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 17, 2025, 03:47 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 11, 2025 Viewership analytics delayed 2d 1h Vimeo OTT Analytics

Started Aug 11, 2025, 10:24 PM UTC· resolved Aug 14, 2025, 12:08 AM UTC

  1. identified Aug 11, 2025, 10:24 PM UTC

    Viewership data has been delayed since August 10 at 23:00 UTC. It is currently being repaired, and we expect to be fully caught up on August 12.

  2. identified Aug 12, 2025, 11:20 PM UTC

    The data is current through August 11, with the exception of the hour between 21:00-22:00 UTC. Most hours for August 12 are still underreporting by as much as 20%. These are currently being fixed.

  3. resolved Aug 14, 2025, 12:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 12, 2025 Playback outage 4h 9m Vimeo OTT Platform, Vimeo OTT Embeds, Branded Apps

Started Jun 12, 2025, 06:00 PM UTC· resolved Jun 12, 2025, 10:10 PM UTC

  1. investigating Jun 12, 2025, 06:54 PM UTC

    Video playback is not working for most users.

  2. investigating Jun 12, 2025, 06:54 PM UTC

    We are continuing to investigate this issue.

  3. identified Jun 12, 2025, 07:37 PM UTC

    The issue has been identified, and we are continuing to fix and monitor the issue. We're seeing recovery on playback.

  4. investigating Jun 12, 2025, 07:40 PM UTC

    Playback has been restored for most users.

  5. monitoring Jun 12, 2025, 08:40 PM UTC

    Playback has been restored for most users.

  6. resolved Jun 12, 2025, 10:10 PM UTC

    The incident has been resolved.

Read the full incident report →

Notice June 10, 2025 DRM playback issues on Android and iOS 3h 23m

Started Jun 10, 2025, 11:18 AM UTC· resolved Jun 10, 2025, 02:41 PM UTC

  1. investigating Jun 10, 2025, 11:18 AM UTC

    We are currently investigating this issue.

  2. resolved Jun 10, 2025, 02:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 30, 2025 Promo codes cannot be applied on checkout page 4h 50m Vimeo OTT Platform

Started May 30, 2025, 10:12 PM UTC· resolved May 31, 2025, 03:03 AM UTC

  1. identified May 30, 2025, 10:12 PM UTC

    We've identified the root of the issue and working on implementing a fix.

  2. monitoring May 31, 2025, 02:55 AM UTC

    A fix has been released and we are monitoring the results.

  3. resolved May 31, 2025, 03:03 AM UTC

    The fix we released resolved the issue. Promo codes are working on the checkout page again.

Read the full incident report →

Minor May 21, 2025 Optimization Issues on Uploads and live recordings 2h 41m Vimeo OTT Platform

Started May 21, 2025, 07:20 AM UTC· resolved May 21, 2025, 10:01 AM UTC

  1. investigating May 21, 2025, 07:20 AM UTC

    Our developers are currently investigating an issue where some videos are getting stuck in an "optimizing" state after upload. We'll provide updates as soon as we have more information.

  2. identified May 21, 2025, 07:20 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 21, 2025, 08:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 21, 2025, 10:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 15, 2025 App Playback Performance Issue 8m Vimeo OTT Platform, Branded Apps

Started May 15, 2025, 05:54 PM UTC· resolved May 15, 2025, 06:03 PM UTC

  1. investigating May 15, 2025, 05:54 PM UTC

    Hello, We are currently experiencing an issue affecting playback on apps. Our team is actively investigating and working to resolve the problem as quickly as possible. We apologise for the inconvenience and appreciate your patience. We will provide updates here as soon as we have more information. Thank you for your understanding.

  2. investigating May 15, 2025, 05:57 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 15, 2025, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 14, 2025 Intermittent Playback Performance issues 1h 41m Vimeo OTT Platform, Vimeo OTT API, Branded Apps

Started May 14, 2025, 09:22 PM UTC· resolved May 14, 2025, 11:03 PM UTC

  1. investigating May 14, 2025, 09:22 PM UTC

    We are currently investigating this issue.

  2. investigating May 14, 2025, 09:32 PM UTC

    We are continuing to investigate this issue.

  3. identified May 14, 2025, 10:01 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring May 14, 2025, 10:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved May 14, 2025, 11:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 12, 2025 Playback Outage for users in Spain 1d Vimeo OTT Platform, Branded Apps

Started May 12, 2025, 06:13 AM UTC· resolved May 13, 2025, 06:24 AM UTC

  1. monitoring May 12, 2025, 06:13 AM UTC

    We are currently monitoring an issue with La Liga Blocking Cloudflare IPs in Spain. As a result of this block, a significant number of sites hosted by Cloudflare are not reachable from within Spain. Currently, services are operational, but the block may cause issues again during the La Liga games.

  2. resolved May 13, 2025, 06:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 11, 2025 Playback Outage for Users in Spain 8h 54m Vimeo OTT Platform

Started May 11, 2025, 08:16 PM UTC· resolved May 12, 2025, 05:11 AM UTC

  1. investigating May 11, 2025, 08:16 PM UTC

    Hello, We are currently experiencing a playback outage affecting users specifically in Spain. Our engineering team is actively investigating the root cause and working on a resolution. We will provide updates here as soon as we have more information.

  2. monitoring May 11, 2025, 10:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 12, 2025, 05:11 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 8, 2025 DRM content is Buffering 42m Vimeo OTT Platform

Started May 08, 2025, 01:06 PM UTC· resolved May 08, 2025, 01:48 PM UTC

  1. investigating May 08, 2025, 01:06 PM UTC

    We are currently investigating an issue with DRM content buffering

  2. monitoring May 08, 2025, 01:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 08, 2025, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →