Vilkas Outage History

Vilkas had 9 outages in the last 2 years totaling 15h 49m of downtime — averaging 0.4 incidents per month.

There were 9 Vilkas outages since June 4, 2024 totaling 15h 49m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vilkas.fi

Major September 25, 2025

Vilkas Now shops outage

Detected by Pingoru: Sep 25, 2025, 10:59 AM UTC
Resolved: Sep 25, 2025, 12:57 PM UTC
Duration: 1h 58m

Affected: Vilkas Now Shops

Timeline · 6 updates

investigating Sep 25, 2025, 10:59 AM UTC

Our datacenter provider is currently experiencing network issues affecting Vilkas Now shops. Their team is actively working on a fix, and we will share updates as soon as more information is available.
monitoring Sep 25, 2025, 11:52 AM UTC

The network issues at our datacenter have been resolved. Vilkas Now shops are operating normally, and we are monitoring the situation to ensure stability.
monitoring Sep 25, 2025, 12:19 PM UTC

We are continuing to monitor for any further issues.
monitoring Sep 25, 2025, 12:21 PM UTC

We experienced a hardware failure (power supply) at our datacenter, which escalated into a wider service disruption. Most Vilkas systems have been back online since approximately 13:24 CET, but we are still seeing issues with email/SMTP servers. Our provider is continuing work on full recovery.
monitoring Sep 25, 2025, 12:28 PM UTC

Email services have now been restored. All Vilkas systems are operating normally, and we will continue to monitor to ensure stability.
resolved Sep 25, 2025, 12:57 PM UTC

All services are now fully operational. Thank you for your patience while we worked to restore normal operations.

Read the full incident report →

Major September 10, 2025

Intermittant connectivity issues

Detected by Pingoru: Sep 10, 2025, 05:34 PM UTC
Resolved: Sep 10, 2025, 06:11 PM UTC
Duration: 36m

Affected: Vilkas Suite ShopsVilkas Enterprise ShopsVilkas Apothecary Shops

Timeline · 3 updates

identified Sep 10, 2025, 05:34 PM UTC

We have identified an issue that affects some of our shops. One of our loadbalancer nodes is experiencing network connectivity problems and that causes some of the connections to fail. We are working on resolving the network issues with our datacenter.
monitoring Sep 10, 2025, 06:01 PM UTC

The loadbalancer node network issue has now been resolved. Monitoring for a bit.
resolved Sep 10, 2025, 06:11 PM UTC

This incident has been resolved.

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Minor April 10, 2025

A problem has been detected.

Detected by Pingoru: Apr 10, 2025, 05:30 AM UTC
Resolved: Apr 10, 2025, 04:29 PM UTC
Duration: 10h 59m

Affected: Vilkas Suite Shops

Timeline · 4 updates

investigating Apr 10, 2025, 05:30 AM UTC

We are investigating intermittent connectivity issue.
monitoring Apr 10, 2025, 05:38 AM UTC

Looks like it was just fluke in the network. We will continue monitoring.
monitoring Apr 10, 2025, 11:28 AM UTC

Servers are a bit overloaded because of huge amount of scraping traffic from china.
resolved Apr 10, 2025, 04:29 PM UTC

Looks like we have managed to block enough of the scraping traffic (for now)

Read the full incident report →

Major January 14, 2025

Problem with shops

Detected by Pingoru: Jan 14, 2025, 09:58 PM UTC
Resolved: Jan 14, 2025, 10:34 PM UTC
Duration: 35m

Affected: Vilkas Suite Shops

Timeline · 4 updates

investigating Jan 14, 2025, 09:58 PM UTC

We are currently investigating this issue.
identified Jan 14, 2025, 10:08 PM UTC

The issue has been identified and a fix is being implemented.
identified Jan 14, 2025, 10:15 PM UTC

There is an intermittant network connectivity issue in the datacenter affecting some of our hosts. This connectivity problem causes "heavy traffic" messages on pageloads. The datacenter is working on the issue.
resolved Jan 14, 2025, 10:34 PM UTC

The network issues should now be resolved by the datacenter.

Read the full incident report →

Major November 27, 2024

Partial degraded service

Detected by Pingoru: Nov 27, 2024, 11:50 AM UTC
Resolved: Nov 27, 2024, 12:10 PM UTC
Duration: 20m

Affected: Vilkas Suite Shops

Timeline · 4 updates

investigating Nov 27, 2024, 11:50 AM UTC

We are currently investigating partially degraded service on Vilkas Suite shops.
identified Nov 27, 2024, 12:04 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 27, 2024, 12:07 PM UTC

Service has been restored, performance might be affected for a while
resolved Nov 27, 2024, 12:10 PM UTC

This incident has been resolved.

Read the full incident report →

Notice September 10, 2024

Updated Suite shops to ePages version 7.97.0

Detected by Pingoru: Sep 10, 2024, 07:03 AM UTC
Resolved: Sep 10, 2024, 07:03 AM UTC
Duration: —

Affected: Vilkas Suite ShopsVilkas Enterprise ShopsVilkas Apothecary Shops

Timeline · 1 update

resolved Sep 10, 2024, 07:03 AM UTC

Updated Suite shops to ePages version 7.97.0. This was installed in the background and not cause any major downtime to the shops. Release Notes - Fixed an issue where new Belgian VAT IDs did not get through VAT ID validation

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Notice September 10, 2024

Installed latest patches to Suite shops

Detected by Pingoru: Sep 10, 2024, 07:01 AM UTC
Resolved: Sep 10, 2024, 07:01 AM UTC
Duration: —

Affected: Vilkas Suite ShopsVilkas Enterprise ShopsVilkas Apothecary Shops

Timeline · 1 update

resolved Sep 10, 2024, 07:01 AM UTC

Installed latest patches to Suite Shops. These were installed in the background and dit not cause any major downtime to the shops. Release Notes Shipit - Fixed an issue where there was an error if delivery order document had product data of a product that had been deleted from the shop. MobilePay - Set "Order creation occurs: after payment" as default - Fixed an issue where the order paid with MobilePay did not get paid status. - In addition to the hover text, added a stationary text about the payment not being activated yet to the order list view. - Improved error message for a phone number not filled in correctly

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Notice August 27, 2024

Upgraded Now shops to ePages version 7.97.0

Detected by Pingoru: Aug 27, 2024, 06:00 AM UTC
Resolved: Aug 27, 2024, 06:00 AM UTC
Duration: —

Affected: Vilkas Now Shops

Timeline · 1 update

resolved Aug 27, 2024, 06:00 AM UTC

Upgraded Now shops to ePages version 7.97.0. This was installed in the background and not cause any downtime to the shops. Release notes - Fixed an issue with Google Analytics bug when product quantity was a decimal - Implemented Product Reviews section in marketing menu & Rate Compass page - GSS - Ads SDK upgrade v17 Additionally, the user interface was updated to version 3.23: Release Notes - Updated Delivery + Payment Icons - Implemented Language Switch in Burger Menu (Mobile) - Improved mobile outer block spacing and column spacing - Fixed an issue where icon's border was outside the blue boundary when link text is inserted. - Implemented Language Switch in Header (Desktop) - Added Link Picker to Text Editor - Automatic redirect to localization of user's preferred browser language

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Critical June 4, 2024

Now shops major outage

Detected by Pingoru: Jun 04, 2024, 11:41 AM UTC
Resolved: Jun 04, 2024, 01:02 PM UTC
Duration: 1h 20m

Affected: Vilkas Now Shops

Timeline · 5 updates

identified Jun 04, 2024, 11:41 AM UTC

Vilkas Now shops have a problem and we are working on it.
identified Jun 04, 2024, 11:48 AM UTC

Fixes are being applied
monitoring Jun 04, 2024, 12:51 PM UTC

Shops are getting back up, we are monitoring the situation
resolved Jun 04, 2024, 01:02 PM UTC

Shop are now operational
postmortem Jun 04, 2024, 01:04 PM UTC

We are still investigating the root cause for the inciden. After completing our investigation, we will publish a postmortem report. We appreciate your patience and understanding during this process. Should you have any immediate questions or concerns, please contact our support team. Thank you for your continued support.

Read the full incident report →