Viirtue incident

Apollo - Button Builder

Resolved after 4 days 21 hours, affecting Provisioning Server, on October 11, 2024.

resolved Oct 16, 2024, 01:13 PM UTC

The NDP has been stabilized, and configuration adjustments will be implemented to prevent the recurrence of this issue.

Started
Oct 11, 2024, 03:39 PM UTC
Resolved
Oct 16, 2024, 01:13 PM UTC
Duration
4d 21h
Detected by Pingoru
Oct 11, 2024, 03:39 PM UTC

Affected components

Provisioning Server

Update timeline

  1. identified Oct 11, 2024, 03:39 PM UTC

    Viirtue's engineering team is actively addressing an issue impacting the button builder within the manager portal. A temporary solution is currently in place as we collaborate with our partners to develop a permanent resolution.

  2. identified Oct 11, 2024, 07:23 PM UTC

    We are continuing to work on a fix for this issue. Updates to follow.

  3. identified Oct 14, 2024, 10:08 PM UTC

    Our engineers are working with partners on a solution and will provide an update once it’s implemented.

  4. resolved Oct 16, 2024, 01:13 PM UTC

    The NDP has been stabilized, and configuration adjustments will be implemented to prevent the recurrence of this issue.

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