Resolved after 49 minutes, affecting Manager Portal, on November 12, 2024.
The engineering team identified a load spike in the Apache service, which resulted in the web portal becoming unresponsive. The root cause of the load spike was traced to an error within the API, which was promptly diagnosed and isolated. Following the resolution of the API issue, the Apache service was restarted, successfully restoring functionality to the manager portal.
Affected components
Update timeline
- investigating Nov 12, 2024, 07:40 PM UTC
We are currently investigating an issue causing slowdowns in the portal. Updates to follow.
- monitoring Nov 12, 2024, 07:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 12, 2024, 08:29 PM UTC
The incident has been resolved. Further details will be provided in the postmortem section.
- postmortem Jan 09, 2025, 03:41 PM UTC
The engineering team identified a load spike in the Apache service, which resulted in the web portal becoming unresponsive. The root cause of the load spike was traced to an error within the API, which was promptly diagnosed and isolated. Following the resolution of the API issue, the Apache service was restarted, successfully restoring functionality to the manager portal.
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