Resolved after 10 minutes, on May 1, 2025.
Earlier this morning, prior to business hours, we experienced a brief event impacting the Zeus cluster that caused the customer portal to be temporarily unavailable for approximately 10 minutes. The issue self-recovered without manual intervention. Our engineering team was immediately engaged and is continuing to investigate the root cause. All portal services have since been fully restored and are operating normally.
Update timeline
- resolved May 01, 2025, 12:48 PM UTC
Earlier this morning, prior to business hours, we experienced a brief event impacting the Zeus cluster that caused the customer portal to be temporarily unavailable for approximately 10 minutes. The issue self-recovered without manual intervention. Our engineering team was immediately engaged and is continuing to investigate the root cause. All portal services have since been fully restored and are operating normally.
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