Viedoc incident

Viedoc 4 - Operational Disturbance

Minor Resolved View vendor source →

Viedoc experienced a minor incident on April 22, 2024 affecting Main portal (clinic/admin/designer), lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 10:06 PM UTC
Resolved
Apr 22, 2024, 10:48 PM UTC
Duration
41m
Detected by Pingoru
Apr 22, 2024, 10:06 PM UTC

Affected components

Main portal (clinic/admin/designer)

Update timeline

  1. monitoring Apr 22, 2024, 10:06 PM UTC

    Our subprovider Azure China experience issues connecting to multiple Azure services due to DNS resolution issues. They have applied a fix and are monitoring the recovery. This can cause intermittent delays in accessing Viedoc.

  2. resolved Apr 22, 2024, 10:48 PM UTC

    Azure China reports that the DNS resolution issue has been mitigated.