Viedoc incident

Operational disturbance observed on the Chinese instance

Notice Resolved View vendor source →

Viedoc experienced a notice incident on May 18, 2026 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe) and 1 more component, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
May 18, 2026, 09:55 AM UTC
Resolved
May 18, 2026, 10:32 AM UTC
Duration
36m
Detected by Pingoru
May 18, 2026, 09:55 AM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)Application programming interface (API)Background processes (import/export/revisions/alerts/archive/disposal)Reporting tool (ViedocReports)Document management (ViedocTMF)

Update timeline

  1. investigating May 18, 2026, 10:24 AM UTC

    Operational disturbance observed in Training on the Chinese instance (clinic.viedoc.cn). Investigations are ongoing.

  2. investigating May 18, 2026, 10:26 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 18, 2026, 10:32 AM UTC

    This incident has been resolved.