Viedoc incident

Disturbance with text messages sent to US phone numbers from the EU instance

Minor Resolved View vendor source →

Viedoc experienced a minor incident on July 15, 2024 affecting Main portal (clinic/admin/designer) and Subject portal (ViedocMe), lasting 1h 22m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 08:04 PM UTC
Resolved
Jul 15, 2024, 09:26 PM UTC
Duration
1h 22m
Detected by Pingoru
Jul 15, 2024, 08:04 PM UTC

Affected components

Main portal (clinic/admin/designer)Subject portal (ViedocMe)

Update timeline

  1. investigating Jul 15, 2024, 08:04 PM UTC

    There are currently disturbances with text messages sent to US phone numbers from the Viedoc EU instance. This is affecting 2FA text messages and Viedoc Me reminders sent via SMS. Numbers from other regions are not affected.

  2. resolved Jul 15, 2024, 09:26 PM UTC

    This incident has been resolved.